Concession Manager, Tommy Hilfiger & Calvin Klein (John Lewis Welwyn Garden City) – FTC
PVH’s stores are the lifeblood of our brand experience. We seek individuals who embody our values, deliver exceptional customer service, and drive business results.
Responsibilities
- Partner with the Area Manager to build business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Consistently foster a positive store experience by treating all customers and staff members fairly and consistently.
- Perform Manager‑on‑Duty functions; manage store opening/closing and the sales floor.
- Ensure “door‑to‑floor” best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards to maintain clarity and consistency.
- Manage daily sales, payroll, controllable expenses, goals, and company initiatives, aligning activities to meet business targets.
- Analyze store‑level reports and create action plans to improve results.
- Lead weekly management meetings and other staff meetings; participate in regional meetings.
- Set challenging but attainable goals with an emphasis on service quality, customer satisfaction and financial performance.
- Coordinate action plans, considering consequences and budget decisions.
- Communicate daily with staff on individual sales goals, KPIs, product sales and other information to help them deliver unparalleled service and achieve targets.
- Assist in manpower planning, identification, recruitment, interviewing, hiring and orientation processes, recruiting store personnel with diverse perspectives, experiences and backgrounds.
- Own the training and development of employees; ensure proper orientation and role‑specific training.
- Provide daily, weekly and monthly training and coaching for employees, ensuring appropriate documentation.
About You
- Extensive experience in connecting to consumers in a brand retailer is essential.
- Experience with retail operations, budgeting, planning, sales and people management.
- Previous people‑management experience and act with purpose to resolve conflict and unproductive disagreements.
- Effective communicator with the ability to cultivate belonging.
- Collaborate to win and recognize and celebrate contributions and achievements of others.
- Courageous in giving feedback that promotes positive behavioral change.
- Adapt fast and work with pace.
- Energetic and inspire trust, showing a clear presence on the shop floor.
What We Offer
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates. We offer a competitive and comprehensive benefits program designed to support our associates – both at home and at work. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
