At a Glance
- Tasks: Support and improve office infrastructure, troubleshoot user issues, and manage desktop systems.
- Company: Join Lloyds Banking Group, a diverse and inclusive workplace.
- Benefits: Generous pension, annual bonuses, 24 days holiday, and lifestyle benefits.
- Other info: Flexible working hours and a commitment to diversity and wellbeing.
- Why this job: Make a real impact by enhancing user experience and supporting cutting-edge technology.
- Qualifications: Previous desktop support experience and familiarity with key IT programs.
The predicted salary is between 30000 - 40000 £ per year.
Flexibility in when hours are worked, Job Share.
Location: Watford.
Hours: Full-time.
Working pattern: 5 days at our Watford office. Based onsite at Watford.
Job Responsibilities
- Support and improve the office infrastructure and office desktop support, including building Windows and Mac machines.
- Provide desktop support: troubleshoot user issues, support MS Office products, manage user accounts across all systems (Active Directory, Salesforce, NetSuite), administer DUO 2‑factor authentication, resolve printer errors onsite, and provide email support.
- Perform daily system monitoring and verify integrity and availability of all hardware, resources, systems, services and key processes.
- Track all work through the Tusker ticketing system.
- Network tasks: set VPN access, troubleshoot VPN issues, support office Wi‑Fi and office switching.
- Telephony support: Tusker softphone system, call centre software (IVR setup), and mobile phones (Android, iOS, Apple).
- Office support: backup routine, CCTV and entry system (fob and biometrics).
- Recover systems and services from hardware or software failures/errors, apply patches and upgrades, and upgrade administrative tools and utilities.
Required Experience
- Previous desktop support or any IT relevant role.
- Experience with programs such as Five9, Endpoint Central, Salesforce, Active Directory, Mimecast, DUO, Meraki, Office 365.
Benefits and Working Environment
- Inclusive workplace committed to diversity and equal opportunity.
- Disability confident and open to reasonable adjustments.
- Generous pension contribution up to 15%.
- Annual performance‑related bonus.
- Share schemes including free shares.
- Benefits adaptable to lifestyle such as discounted shopping.
- 24 days’ holiday plus bank holidays.
- Wellbeing initiatives and generous parental leave policies.
Application Details
Company: Lloyds Banking Group
Location: Watford Croxley Green Business Park
Tusker Desktop Support Engineer - Watford employer: Dormont Manufacturing Co
Lloyds Banking Group is an exceptional employer, offering a flexible and inclusive work environment in Watford that prioritises employee wellbeing and professional growth. With generous benefits such as a substantial pension contribution, performance-related bonuses, and adaptable lifestyle perks, employees are supported both personally and professionally, making it a rewarding place to build a career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Tusker Desktop Support Engineer - Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Tusker Desktop Support Engineer - Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
