At a Glance
- Tasks: Assist in optimising patient flow and support veterinary teams in a dynamic hospital environment.
- Company: Join Linnaeus London Vet Specialists, a leading multi-disciplinary referral hospital.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and enhanced family leave.
- Other info: Work in a state-of-the-art facility with a focus on inclusivity and personal growth.
- Why this job: Make a real difference in animal care while developing your skills in a supportive team.
- Qualifications: Previous veterinary experience is essential; ideal for Patient Care Assistants or non-practicing RVNs.
An exciting opportunity has opened at London Vet Specialists for a Patient Flow Assistant to join our team in our multi-disciplinary referral hospital in Hammersmith. The role will work closely with our Patient Flow Coordinator RVN to optimise our patient workflow, with previous veterinary experience essential in the successful candidate.
Role Overview
The Patient Flow Assistant will be responsible for working collaboratively with the Patient Flow Coordinator, Head of Nursing Services (HoNS), Client Care Team Leader and teams across the hospital to deliver an optimal patient flow through all services. Your responsibilities will include the processing of patients admitted for investigations and procedures under the direction of the Patient Flow Coordinator. This includes patient admit processing, liaising with the anaesthesia, diagnostic imaging and ward teams, overseeing patient accommodation availability and emergency phone triage. You will also assist with keeping accurate hospitalisation records in the SmartFlow patient management system to ensure our inpatients are appropriately managed during their hospitalisation from point of admission, as well as general assistance with client care responsibilities, such as telephony, email inbox management and practice management system tasks. This is not considered a clinical patient care role, with minimal patient handling requirements, though requires previous experience within a veterinary setting due to the nature of the role. The role may be suited to a Patient Care Assistant, Client Care Assistant or non-practicing RVN seeking a new dynamic role in a multi-disciplinary referral hospital.
Key Responsibilities
- Process patients being admitted to the hospital, including ID confirmation and labelling, belongings labelling, admission to Animana practice management system, SmartFlow template set-up, Brucella Canis policy compliance and teamwide communication regarding infectious patients of zoonotic risk.
- Liaise with the Patient Flow Coordinator for patients admitted requiring procedure(s) for efficient scheduling across all services.
- Assist with emergency phone triage, to obtain case information and assess acceptance suitability, in line with our emergency case acceptance process.
- Assist with patient triage on arrival to the hospital for direction to the clinical team/ ICU or suitability to wait for clinician appointment.
- Demonstrate the ability to provide a high standard of hospital hygiene, to include cleaning and disinfection in all areas.
- Assist in consultations on request, in the form of patient restraint, direction of patient samples to the lab for processing and consult room stocking & hygiene maintenance.
- Assist with reception and client care duties to include greeting clients, answering the telephone, taking payments, scheduling appointments, email inbox management and Animana reception tasks.
What we offer
- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive Internal CPD
- Potential career progression opportunities
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including: Employee assistance program, Free annual Flu jab, Cycle to work scheme
About Us
London Vet Specialists originated as a boutique small animal referral centre in Belsize Park, North London and in May 2024, relocated to a new state‑of‑the‑art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames, nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We now have a complete complement of specialist‑led services, including orthopaedic and soft‑tissue surgery, internal medicine, ophthalmology, anaesthesia & analgesia, cardiology, dermatology, diagnostic imaging & neurology. London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Veterinary Patient Flow Assistant employer: Dormont Manufacturing Co
Linnaeus London Vet Specialists offers an exceptional work environment for Veterinary Patient Flow Assistants, located in the vibrant Hammersmith area. With a strong emphasis on employee wellbeing, the company provides extensive benefits including generous holiday allowances, career progression opportunities, and a supportive culture that values diversity and inclusion. As part of a large, family-owned veterinary group, employees are empowered to excel in their roles while contributing to a meaningful mission of improving the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Patient Flow Assistant
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We think you need these skills to ace Veterinary Patient Flow Assistant
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the Veterinary Patient Flow Assistant at Dormont Manufacturing Co, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the Veterinary Patient Flow Assistant at Dormont Manufacturing Co. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like Dormont Manufacturing Co will definitely appreciate!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
