At a Glance
- Tasks: Manage customer orders and supply chain processes while ensuring top-notch service.
- Company: Join Hasbro and Wizards of the Coast, where play meets innovation.
- Benefits: Enjoy health insurance, paid time off, 401(k) match, and tuition reimbursement.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a team that shapes legendary play experiences for everyone.
- Qualifications: Experience in supply chain and order management with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for curious adventurers ready to find their party, fueled by imagination and drive to build what’s never been built before. At Hasbro and Wizards of the Coast, you’ll collaborate with passionate teams to reimagine our iconic brands and create experiences that spark joy, connection, and community through the magic of play. This is your chance to shape legendary play that lasts a lifetime.
This role is initially a 12-month contract to join a dedicated team at Hasbro / Wizards of the Coast, based in Stockley Park, Uxbridge / Hayes, with hybrid working. You will be required to be in the office on Tuesdays, Wednesdays, and Thursdays, with flexibility on Mondays and Fridays. This is a full-time position.
You will be responsible for:
- Order Management: Management of WotC product, FOC, and POS, resolving EDI issues, ensuring correct quantities, pricing and delivery dates and any other requirements, such as special packaging, are delivered within specific ordering cycles. Proactively complete and communicate any cancellations, resolve any incomplete orders at the first opportunity, and regularly review the open order book. Ensure all orders are delivered in line with the planning schedule. Ensure rejection codes are correct, cancellations are kept to a minimum, and fill rate is at the highest possible level.
- Customer and e‑Commerce Customer Liaison: Point of contact for both e‑Commerce customers and other customers for orders, understand the ordering cycle and deal with routine enquiries and resolve non‑routine enquiries. Ensuring the Customer expectation is managed and met; that they receive goods at the correct time, within the correct packaging, at the correct price.
- Reserves: Be aware of urgent/promotional stock requirements, set change, and review your Account Allocation and Account reserve regularly.
- Clear Communication: Working closely with the SSC (Shared Service Centre) team for immediate order issue resolution, with Distribution Centres for planning and customer bookings, and the Sales team for ordering updates. Maintain full knowledge of the credit status on your accounts.
- Product Knowledge: Awareness of listings, catalogue launches, New Release dates and stock arrival, including allocation lines.
- Processes and Procedures: Ensuring work instructions and processes are updated regularly. Recommend improvements and implement processes to continually develop our service and performance. Managing Account(s) from any Channel, from order receipt, issuing resolution to stock allocation through to distribution. Proactively manage the information flow to the Account relating to order information, availability information, issue resolution and shipment timing. Following and adhering to Company Policies and Procedures in line with SOX requirements, ensuring outstanding levels of quality and accuracy within all transactions.
- Reporting: Daily reporting of the open order book (with commentary), orders with the Distribution centre and orders shipped, following up on any issues. Actively participating as a member of the Operations Team. Resolving routine and non‑routine supply chain enquiries, seeking to improve processes, and building a good working relationship with all team members to deliver the agreed level of Service. Having a clear understanding of the EMEA & Global business objectives, and related Account activities.
Knowledge, Skills and Behaviours required:
- Take personal responsibility for achieving excellent levels of customer service and customer satisfaction when dealing with customers, both internal and external (e‑Commerce and general Customers).
- Proven Supply Chain and Order Management experience.
- Excellent command of the English language and communication skills.
- Excellent administration skills, highly organised with attention to detail.
- PC skills – MS Word and Excel, and knowledge of SAP as a minimum requirement.
- Numerical reasoning skills.
- Deadline‑oriented, with the ability to escalate/mitigate risks.
Benefits:
- Health & Wellness: Medical, Dental, and Vision Insurance
- Time Off to Recharge: Paid Vacation & Holidays
- Financial Well‑being: Generous 401(k) Match
- Life & Family Support: Paid Parental Leave
- Giving Back: Volunteer & Employee Giving Programs
- Level Up Your Skills: Tuition Reimbursement
- Exclusive Perks: Product Discounts & More!
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
Customer Account Representative - Customer Order and Supply Chain in Uxbridge employer: Dormont Manufacturing Co
At Hasbro and Wizards of the Coast, we foster a vibrant work culture that celebrates creativity and collaboration, making it an exceptional place for Customer Account Representatives to thrive. Located in Stockley Park, Uxbridge / Hayes, our hybrid working model offers flexibility while ensuring you are part of a passionate team dedicated to delivering joy through play. With comprehensive benefits including health insurance, generous time off, and opportunities for professional development, we empower our employees to grow and succeed in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Representative - Customer Order and Supply Chain in Uxbridge
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dormont Manufacturing Co.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dormont Manufacturing Co. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Account Representative - Customer Order and Supply Chain in Uxbridge
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dormont Manufacturing Co offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
