Travel Operations Coordinator (fixed-term contract)

This role plays a key part in supporting the continued growth of the Walt Disney Travel Company International. As a Travel Operations Coordinator, you’ll provide hands‑on operational support and help the team deliver important projects and initiatives that keep our business running smoothly. No two days will be the same. Your priorities will change based on business needs, but at the heart of the role is supporting day‑to‑day operations using our in‑house systems and a small number of external platforms. It’s a great opportunity for someone who enjoys variety, problem‑solving and being right at the centre of the action. This is a fixed-term contract role, starting in August 2026, ending in September 2027. This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do

• Provide day‑to‑day operational support for the Disney Central, Sales and Guest Care teams across the Disneyland Paris product, responding quickly and accurately to information requests.
• Investigate and resolve guest queries and complaints, working closely with the Disneyland Paris Guest Communications team and following internal guidelines and legal requirements.
• Support the resolution of post‑booking, pre‑departure and in‑resort issues, ensuring a smooth experience for guests.
• Assist with payment and credit card queries to help resolve issues as quickly as possible.
• Manage and triage Operations email inboxes, covering Disneyland Paris transport‑inclusive packages, as well as hotel and ticket bookings.
• Complete quality checks on Walt Disney Travel Company International bookings, working closely with the Disneyland Paris Tour Operator team.
• Work with the Guest Care team to ensure booking changes, including major schedule amendments across flights, rail and self‑drive packages, are followed through accurately and on time.
• Support credit control processes to ensure bookings are paid in line with deadlines.
• Keep administrative and operational documentation up to date.
• Monitor hotel refurbishment activity and ensure guests and internal teams are kept informed.
• Help maintain agent tools, resources and internal systems.
• Provide cover for the Operations Executive when needed.
• Produce reports using internal systems to support decision‑making across the business.
• Create briefs and training materials for new Disneyland Paris products and offerings.
• Liaise with external partners to support booking maintenance and issue resolution.
• Provide occasional team cover to support Walt Disney World and Disney Cruise Line products when required.

Required Qualifications & Skills

• Strong administrative experience, with a high level of attention to detail.
• Experience in travel operations or reservations is an advantage, but not essential.
• Previous experience within the travel industry or with theme park, leisure or resort products is beneficial.
• Ability to manage multiple tasks and priorities, while staying organised and meeting deadlines.
• Comfortable working both independently and as part of a collaborative team.
• Able to work effectively in a fast‑paced, high‑volume environment.
• Confident communicator, with strong written and verbal communication and good interpersonal skills.
• Good working knowledge of Microsoft Office tools, including Word, Excel, Outlook and PowerPoint.
• Willingness and ability to learn new systems and processes.
• Culturally aware and comfortable working with a diverse range of people and partners.
• Demonstrates a strong guest‑focused mindset, with a passion for delivering great service.
• Strong problem‑solving skills, with an analytical and practical approach.

The Perks

• 25 days annual leave.
• Private medical insurance & dental care.
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free.
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing.
• Excellent parental and guardian leave.
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.