At a Glance
- Tasks: Design and deliver engaging training programs for our community experience team.
- Company: Join Depop, a vibrant marketplace redefining fashion consumption.
- Benefits: Enjoy flexible working, generous leave, and health support.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact on customer experience in a dynamic environment.
- Qualifications: Experience in training delivery and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Depop is the community-powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular, redefining fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester.
Our mission is to make fashion circular and to create an inclusive environment where everyone is welcome, no matter who they are or where they’re from. We thrive on the power of different perspectives and experiences, knowing they drive innovation and bring us closer to our users. We’re proud to be an equal opportunity employer, providing employment opportunities without regard to age, ethnicity, religion or belief, gender identity, sex, sexual orientation, disability, pregnancy or maternity, marriage and civil partnership, or any other protected status.
We are seeking an experienced Training Specialist to join our Community Experience team. As part of our Operational Excellence team, you will work alongside our existing training team to enhance and scale our training programs, supporting both our in-house teams and outsourced partners.
This is an exciting opportunity to make a significant impact on our customer experience operations, working with a team of approximately 50 in-house staff and supporting our extensive outsourced partnerships. You’ll be instrumental in evolving our training programs to meet the needs of our growing business while maintaining the high standards our community expects.
What You’ll Do- Design, implement and deliver comprehensive training programs for new hires and existing team members
- Create engaging content and deliver training for product updates, operational changes, and quality improvement initiatives
- Partner with our Quality and Leadership teams to develop and deliver targeted training interventions based on QA insights and performance metrics
- Collaborate with our Product team to create and deliver training for new features and functionality
- Work closely with our outsourced partners to enhance their training capabilities through effective train-the-trainer programs
- Evaluate training effectiveness and measure impact on key metrics including user satisfaction
- Identify opportunities for training program optimization and scalability
- Support the continuous professional development of our Community Experience team
- Demonstrated ability in training delivery within a customer service environment
- Proven track record of designing and implementing successful training programs
- Experience in managing and improving outsourced training partnerships
- Strong track record of delivering effective remote training
- Excellent communication and presentation skills
- Ability to translate complex information into engaging training materials
- Experience in measuring and reporting on training effectiveness
- Strong project management and organizational skills
- Proficiency with customer service platforms (e.g., Zendesk)
- Experience with implementing learning management systems or other training tools
- Background in fashion, e-commerce, or marketplace businesses
- Experience in scaling training programs in high-growth environments
- Knowledge of adult learning principles and various training methodologies
- Experience with data analysis and using metrics to drive improvements
- This is a hybrid role requiring a minimum of 4 days per month in the London HQ, plus specific days required for training and onboarding delivery as needed
- Core hours are 9:30am-6:00pm, with flexibility required for training delivery
- You’ll report to our Continuous Improvement Manager within the Operational Excellence team
- Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching, Cycle to Work scheme, Employee Assistance Programme (EAP) for 24/7 confidential support
- Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, company-wide day off per quarter, up to 2 days additional paid leave per year for volunteering, fully paid 4 week sabbatical after completion of 5 years of consecutive service
- Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options
- Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave
- Learn + Grow: Budgets for conferences, learning subscriptions, and more, mentorship and programmes to upskill employees
- Your Future: Life Insurance (financial compensation of 3x your salary), pension matching up to 6% of qualifying earnings
- Depop Extras: Employees enjoy free shipping on their Depop sales within the UK, special milestones are celebrated with gifts and rewards!
Training Specialist employer: Dormont Manufacturing Co
Depop is an exceptional employer that champions a diverse and inclusive work environment, reflecting the vibrant community it serves. With a strong focus on employee growth, the company offers comprehensive training programs, flexible working arrangements, and generous benefits such as a fully paid sabbatical after five years of service. Located in London, employees enjoy a collaborative culture that values innovation and personal development, making it a rewarding place to build a career in the circular fashion marketplace.
StudySmarter Expert Advice🤫
We think this is how you could land Training Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Depop. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Depop's mission and values. Show them how your experience aligns with their goal of making fashion circular and enhancing community experiences.
✨Tip Number 3
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are, the better you'll shine during the real deal.
✨Tip Number 4
Don't forget to follow up! A quick thank-you email after your interview can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Training Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Training Specialist role. Highlight your relevant experience in training delivery and any specific achievements that align with what we’re looking for at Depop.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use examples from your past experiences to show how you’ve successfully designed and implemented training programmes, especially in customer service environments.
Be Authentic:We love seeing your personality shine through! Be genuine in your application and let us know why you’re passionate about making fashion circular and how you can contribute to our mission.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, dive deep into Depop's mission and values. Understand how they aim to make fashion circular and create an inclusive environment. This will help you align your answers with their goals and show that you're genuinely interested in the company.
✨Showcase Your Training Skills
Prepare specific examples of training programs you've designed or delivered in the past. Highlight your experience in customer service environments and how you've improved training effectiveness. Be ready to discuss how you can enhance their existing training initiatives.
✨Engage with Metrics
Since measuring training effectiveness is key for this role, come prepared with insights on how you've used data to drive improvements in previous positions. Discuss any metrics you've tracked and how they influenced your training strategies.
✨Be Ready to Collaborate
Depop values teamwork, so think about how you've partnered with other teams in the past. Prepare to share examples of how you've worked with leadership or quality teams to develop targeted training interventions, showcasing your collaborative spirit.
