At a Glance
- Tasks: Build relationships with clients and support their journey with innovative digital solutions.
- Company: Join Mercer, a leader in transforming employee benefits with a vibrant team culture.
- Benefits: Enjoy professional development, hybrid work, and a supportive environment.
- Other info: Embrace diversity and enjoy a wide range of career opportunities.
- Why this job: Make a real impact while growing your career in a dynamic, inclusive setting.
- Qualifications: Passion for client management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a talented Trainee Client Manager to join our Digital team at Mercer Marsh Benefits. This hybrid role (2-3 days per week in the office) will be based in Bristol OR London.
At MMB Digital, we are at the forefront of transforming the employee benefits experience through innovative digital solutions. Our team is dedicated to leveraging technology and deep market expertise to deliver exceptional service and value to our clients. As part of a high-growth, dynamic environment, you will have the opportunity to contribute to shaping the future of benefits platforms and client engagement.
We will count on you to:
- Develop and maintain relationships with key client stakeholders, providing consultative support throughout the client journey.
- Define and execute a rolling 12-month strategic client plan to protect and grow revenue, including identifying upsell opportunities.
- Lead operational activities such as quarterly business reviews, client planning, milestone tracking, and coordination with delivery teams to ensure excellent service delivery.
- Manage client retention and satisfaction targets, ensuring all client-related systems and toolkits are accurately maintained and communicated.
What you need to have:
- Passion for client management and building relationships, with a client-centric approach.
- Effective organisational and time management skills, able to manage multiple clients and priorities under pressure.
- Excellent verbal and written communication skills, with the ability to set clear agendas and manage expectations.
- A proactive, commercial mindset with business and financial acumen.
- Team player attitude, embracing diversity and inclusion, and a willingness to be challenged and coached.
What makes you stand out:
- Experience managing complex client portfolios and strong client relationship skills.
- Technical knowledge and experience with flexible benefits platforms, especially in the UK benefits market.
- A ‘Just Do It’ mindset with a drive for continuous improvement and career growth.
- Effective communication skills, suitable for junior candidates including graduates with no prior industry experience.
Join us to develop your career in a supportive, inclusive environment where your contributions make a real impact. Enjoy professional development opportunities, engaging work, and a vibrant team culture.
Why join our team:
- We support your growth through professional development opportunities, engaging work, and supportive leadership.
- We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, colleagues, and communities.
- Our scale provides a wide range of career opportunities, alongside benefits and rewards designed to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Trainee Client Manager - Darwin employer: Dormont Manufacturing Co
Mercer is an exceptional employer that prioritises your professional growth and well-being, offering a vibrant and inclusive culture where innovation thrives. As a Trainee Client Manager in Bristol or London, you'll benefit from engaging work, supportive leadership, and a commitment to diversity, all while contributing to transformative digital solutions in employee benefits. Join us to make a meaningful impact and enjoy a wealth of career opportunities within a global leader in risk and consulting.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Client Manager - Darwin
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Dormont Manufacturing Co.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Dormont Manufacturing Co.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Dormont Manufacturing Co that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Dormont Manufacturing Co, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Client Manager - Darwin
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Dormont Manufacturing Co, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Dormont Manufacturing Co. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Dormont Manufacturing Co that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Dormont Manufacturing Co and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
