At a Glance
- Tasks: Deploy and maintain end user computing for employees in Europe, mainly London and Basel.
- Company: Join a dynamic team at Neurocrine Biosciences, committed to innovation and inclusivity.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Onsite role with flexible working arrangements and a focus on teamwork.
- Why this job: Make a real impact by supporting cutting-edge technology and mentoring junior technicians.
- Qualifications: L3 qualification or equivalent with 4-6 years of IT support experience.
The predicted salary is between 40000 - 50000 £ per year.
About the Role:
Deploy and maintain the end user computing environment for our employees based in Europe (mainly in London, UK and Basel, Switzerland). Build new hire PCs, mobile devices, and resolve cloud-based issues. Mentor junior technicians, contractors, and temporary workers. For highly complex issues that require other teams to resolve, coordinate with those teams to resolve and close tickets. May also include supporting the Audio Visual (AV) and associated IT services for the Company such as ensuring that all AV requirements requested by internal customers are met and providing AV/IT technical assistance to the customer as required. This role is onsite with a requirement to be in our London office 3 days a week.
Your Contributions (include, but are not limited to):
- Act as the primary IT contact for all UK based employees supporting all requests from inception to resolution or coordination with another team
- Supporting other locations if needed
- Work advanced level support tickets
- Mentor junior technicians, contractors, and temporary workers
- Complete highly complex and/or technical projects
- Install and configure computer hardware, software, systems, phones, mobile devices, and printers
- Work with vendors and business partners to setup and troubleshoot lab equipment
- Test new technology and provide feedback and recommendations
- Setup new hire systems and equipment
- Support business applications
- Provision new mobile devices from the corporate account
- Monitor and maintain cloud applications including Office 365
- Respond in a timely manner to service issues and requests
- Provide technical support across the company (in person or over the phone)
- Notate all work in service-now ticketing system
- Repair and replace equipment as necessary
- Assist with Ergonomic requests
- Assist in setting up equipment for special events as needed
- Other duties as required
May also include AV Support such as:
- Under direct supervision, work on assignments that may be complex in nature where technical know-how and initiative are required to resolve problems.
- May provide input to recommendations in providing AV and associated IT support to all levels of the company
- Provide support for conference room setup, audio/video conferencing, and other audio/visual and associated IT related tasks as necessary
- Perform scheduled maintenance of all audio-visual equipment including software and firmware updates including built in personal computer devices
- Conduct consistent, frequent inspection of all conference rooms to ensure they are in good working order for daily scheduled meetings
- Maintain and document inventory of software, supplies, and equipment
- Maintain and validate all AV cabling (standardize and label each connection) and associated IT equipment
- Interact with outside vendors to obtain warranty repairs and technical support
Requirements:
- L3 qualification or equivalent and 6+ years of related experience as an IT support specialist OR BS/BA in Computer Science or technical field and 4+ years of related experience as an IT support specialist
- Complete understanding of Microsoft Windows 7 and 10 operating system
- Advanced knowledge and support of cloud applications including Office 365
- Ability to lift and carry heavy equipment
- Ability to maintain professional attitude under high demand situations
- Works with technical teams and uses accumulated high-level technical knowledge and judgment to solve problems encountered in a fast-paced environment
- Expert with iPhone and iPad setup and support
- Has developed specialized skills through job-related training and considerable on-the-job experience
- Applies in-depth skills and understanding in multiple processes and procedures to carry out assignments or has developed these skills in a single area
- Demonstrated problem solving skills
- Exceptional oral and written communication skills
- Strong interpersonal skill with the ability to work with various team members and maintain a positive attitude
Neurocrine Biosciences is an EEO/Disability/Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t line up to exactly what we have outlined in the job description.
Temp 6 Months - Lead Technician, Desktop Support employer: Dormont Manufacturing Co
At Neurocrine Biosciences, we pride ourselves on fostering a collaborative and inclusive work environment where every employee is valued. As a Lead Technician in Desktop Support, you will not only play a crucial role in maintaining our IT infrastructure but also have the opportunity to mentor junior technicians, enhancing your leadership skills. With our London office as your base, you'll enjoy a vibrant city atmosphere while contributing to meaningful projects that impact our global workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Temp 6 Months - Lead Technician, Desktop Support
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Dormont Manufacturing Co that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Temp 6 Months - Lead Technician, Desktop Support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Dormont Manufacturing Co, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Dormont Manufacturing Co can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Dormont Manufacturing Co will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Dormont Manufacturing Co
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Dormont Manufacturing Co. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Dormont Manufacturing Co.
