At a Glance
- Tasks: Support customers in achieving financial wellbeing through exceptional service.
- Company: Join Orbit Credit Services, a vibrant team in Telford.
- Benefits: Enjoy competitive salary, 31 days holiday, and fun seasonal events.
- Other info: Diversity and inclusion are key values at Orbit.
- Why this job: Kick-start your career in customer service with a supportive team.
- Qualifications: Experience in customer service or recent college leaver eager to learn.
The predicted salary is between 26500 - 26500 £ per year.
Orbit Credit Services is seeking Call Centre Agents to join our team in Telford.
Salary: £26,500.76 (based on a 40-hour working week)
Operational Hours: Shifts vary per client; generally Monday to Friday 8 am – 8 pm. Saturdays (1 in 3 per month) 8 am – 2 pm
31 days holiday inclusive of bank holidays
Benefits include:
- Summer and Christmas parties, plus seasonal events
- Mandatory annual salary review
- Company‑funded Health & Wellbeing initiatives
- Additional holiday entitlement after your 3‑year anniversary
Location: Telford – TF3 4NT
As a Call Centre Agent you will:
- Support customers in achieving financial wellbeing
- Participate in a 3‑week training induction with a dedicated training team
- Engage customers on inbound and outbound calls, delivering exceptional service
- Handle calls involving vulnerable customers, providing solutions with care and empathy
We are looking for team players who match our enthusiasm, work ethic and commitment to 5‑star customer service. Ideal candidates have experience in customer service within retail, hospitality, care, or are recent college leavers seeking to kick‑start a career in customer service.
You will have the option of a 37.5 or 40‑hour per week contract, with shift patterns that vary by client.
At Orbit we’re regulated by our clients – any successful candidate will be required to undergo a basic credit check and criminal background check. Candidates with a CCJ, IVA or bankruptcy on their credit file, or who do not have full right to work in the UK, will not proceed to interview stage.
Diversity and inclusion are very important to us at Orbit and we value diverse talent within our business.
Customer Consultant in Telford employer: Dormont Manufacturing Co
Orbit Credit Services is an exceptional employer located in Telford, offering a vibrant work culture that prioritises employee wellbeing and development. With competitive salaries, generous holiday allowances, and engaging team events, we foster an environment where customer service professionals can thrive and grow. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute to our mission of delivering 5-star service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Consultant in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
