At a Glance
- Tasks: Support and implement cutting-edge AI technology in heart care for clinical customers.
- Company: Join Heartflow, a leader in medical technology revolutionising heart diagnostics.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for global impact and career advancement.
- Why this job: Make a real difference in healthcare while working with innovative technology.
- Qualifications: Experience in Healthcare IT, networking, and systems engineering required.
The predicted salary is between 50000 - 70000 £ per year.
Heartflow is a medical technology company advancing the diagnosis and management of coronary artery disease, the #1 cause of death worldwide, using cutting-edge technology. The flagship product—an AI-driven, non-invasive cardiac test supported by the ACC/AHA Chest Pain Guidelines called the Heartflow FFRCTAnalysis—provides a color-coded, 3D model of a patient’s coronary arteries indicating the impact blockages have on blood flow to the heart. Heartflow is the first AI-driven non-invasive integrated heart care solution across the CCTA pathway that helps clinicians identify stenoses in the coronary arteries (RoadMap™Analysis), assess coronary blood flow (FFRCTAnalysis), and characterize and quantify coronary atherosclerosis (Plaque Analysis). Our pipeline of products is growing and so is our team; join us in helping to revolutionize precision heartcare. Heartflow is a publicly traded company (HTFL) that has received international recognition for exceptional strides in healthcare innovation, is supported by medical societies around the world, cleared for use in the US, UK, Europe, Japan and Canada, and has been used for more than 500,000 patients worldwide.
Location: UK / Ireland
Position Overview
The Technical Solutions Specialist is a critical, hybrid role that serves as a technical consultant, Tier 3 support expert, and solutions analyst for Heartflow’s non-invasive FFRct diagnostic technology. This position serves as the support bridge between our complex SaaS platform and our clinical customers. It requires deep expertise in Healthcare IT (HIT), networking, and systems engineering to guide complex implementations, and drive proactive product improvements.
Key Responsibilities
- Clinical Implementation & Customer Success
- Guide and support customers through the technical lifecycle of our unique SaaS non-invasive diagnostic technology.
- Act as the frontline support resource for information on HeartFlow’s technology, including network protocols, security and data protections associated with the transfer of medical imaging data over the Internet, cloud hosted platforms, and SaaS solutions.
- Contribute to HeartFlow’s worldwide adoption of the novel FFRct product by providing knowledgeable and prompt responses to high-level customer inquiries and issues.
- Provide prompt documentation and complete resolution of reported issues and actively manage and expand the technical knowledge base.
- Work closely with the solutions engineering team to help deploy solutions that work within the existing infrastructure and workflow, overcoming technical and political obstacles that may arise.
- Assist Sales, Customer Support, Clinical Research and Technology teams in troubleshooting and alleviating customer issues.
- Assist with the roll-out of new HeartFlow products and services to existing and new customer base. Execute daily/weekly technical tasks to support regional sales initiatives.
- Advanced Technical Analysis & Solutions Engineering
- Serve as the Tier 3 escalation point for complex application and platform issues.
- Perform advanced troubleshooting related to clinical workflows, system integrations, underlying platforms and network components.
- Follow scripts, tooling, and automation workflows to streamline support operations and contribute to long-term system stability.
- Analyze recurring support incidents to identify systemic pain points and propose viable architectural or process improvements, collaborating with Development teams on hotfixes and patches.
- Demonstrate the discipline to work independently, rapidly assess priorities, and solve new technical challenges.
- Networks & troubleshooting: routing, firewalls, connectivity, latency issues.
- Security – Secure data protocols, encryption, web services, SSL certificates and keys.
- Operating systems: Windows and Linux deployment, diagnosis & troubleshooting.
- Hypervisors – Virtual Machines and mainstream Virtual application solutions.
- Data Feedback & Cross-Functional Leadership
- Deliver structured customer feedback into HeartFlow’s Customer Relationship Management (CRM) system.
- Help team members analyze and distill technical and usage data to drive improvements in technology and underlying infrastructure.
- Contribute actively to the high-performing, global team by sharing new information and leveraging group wisdom to enhance team capabilities.
- Work cross-functionally to coordinate resources, support and information.
Required Skills & Qualifications
- Technical Systems & Healthcare IT Expertise
- DICOM, Integration & Operability, Clinical workflows, PACS, HIPAA requirements, and PHI protections.
- Microsoft Windows Server/Desktop, Linux (RHEL, Alma Linux) Python, scripting, Microsoft SQL.
- Networking: Demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
- Virtualization: Knowledge of virtualization technologies required; experience deploying and troubleshooting VMs and working knowledge of Hypervisors.
- Security: Deep understanding of data protection, encryption, web services, and certificates. SAML integrations: SSO Single-Sign-On, Multi-factor Authentication (MFA).
- Cloud hosted platforms & web app services: API’s & Amazon Web Services (AWS).
- Experience supporting large-scale websites and/or web-based products.
- Proven ability to analyze logs, trace, and isolate performance bottlenecks in complex, distributed systems.
Special Working Conditions: The responsibilities of this position sometimes require working evenings and weekends, with little advanced notice. Required to be on call 24/7 as needed, occasional travel to customer locations.
Technical Solutions Analyst - EMEA employer: Dormont Manufacturing Co
Heartflow is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the healthcare technology sector. With a strong commitment to employee growth, Heartflow provides extensive training opportunities and encourages team members to contribute to groundbreaking advancements in cardiac care. Located in the UK/Ireland, employees benefit from a supportive culture that values work-life balance while being part of a mission-driven company dedicated to improving patient outcomes worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Analyst - EMEA
✨Tip Number 1
Network, network, network! Get out there and connect with people in the healthcare tech space. Attend industry events, webinars, or even local meetups. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message to the hiring manager can show your enthusiasm and keep you on their radar. We love seeing candidates who take initiative!
✨Tip Number 3
Prepare for interviews by understanding Heartflow’s products inside out. Familiarise yourself with the FFRct technology and how it impacts patient care. Showing that you’re knowledgeable about what we do will definitely impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest openings and updates directly from us. Let’s get you on board!
We think you need these skills to ace Technical Solutions Analyst - EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Solutions Analyst role. Highlight your experience with Healthcare IT, networking, and any relevant technical skills that match the job description. We want to see how your background aligns with what we do at Heartflow!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about advancing heart care technology and how your skills can contribute to our mission. Keep it concise but impactful—let us know why you’re the perfect fit for our team.
Showcase Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled complex technical issues in the past, especially in healthcare settings. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy—just a few clicks and you’re done!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Healthcare IT, networking, and systems engineering. Be prepared to discuss specific technologies like DICOM, cloud platforms, and security protocols. The more you know, the better you'll be able to impress them with your expertise.
✨Understand the Product
Familiarise yourself with Heartflow's flagship product and its applications in diagnosing coronary artery disease. Being able to explain how the FFRct Analysis works and its benefits will show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you've had to troubleshoot complex issues or implement solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Heartflow values collaboration, so be ready to discuss how you've worked cross-functionally in previous roles. Share examples of how you've contributed to team success and how you can bring that collaborative spirit to their global team.
