Technical Operations Manager – Central
Heidelberg Materials UK is recruiting a Technical Operations Manager (TOM) to lead our Central technical teams across the UK.
Role Overview
The Technical Operations Manager (TOM) is responsible for developing, documenting, and maintaining a comprehensive Quality Management Programme across Heidelberg Materials UK’s concrete, aggregate, and asphalt supply network.
The role leads and manages a team of field‑ and laboratory‑based technicians, ensuring quality assurance testing is delivered efficiently, safely, and in line with company standards, customer expectations, and commercial opportunities. The TOM plays a key role in maintaining sample frequency targets, identifying value‑add technical services, and strengthening relationships with both internal stakeholders and external customers.
Key Responsibilities
- Lead the continuous assurance and improvement of Heidelberg Materials UK’s concrete, aggregate, and asphalt product portfolios.
- Ensure quality assurance testing is completed in line with company standards, specifications, and regulatory requirements.
- Maintain and optimise field sample frequency rates across the supply network.
- Identify and support opportunities for commercial and “value‑add” technical testing services.
- Maintain robust documentation and compliance within the Quality Management Programme.
- Engage effectively with internal stakeholders and external customers.
- Act as a technical ambassador for Heidelberg Materials UK, promoting confidence in products and services.
- Support the resolution of technical queries and quality‑related issues.
- Ensure the highest possible standards of Health & Safety are maintained at all times.
- Promote a strong safety culture across field and laboratory operations.
- Ensure compliance with all company H&S policies, procedures, and legal obligations.
- Provide strong, visible leadership that creates an environment where teams are motivated, engaged, and high‑performing.
- Lead and support senior technicians, laboratory technicians, technical allocator, and quality control technicians.
- Communicate clearly and effectively across all levels of the organisation.
- Identify training and development needs through coaching, mentoring, and performance management.
- Develop technical capability and succession within the team.
What We’re Looking For
- Proven experience in technical operations, quality management, or a similar leadership role within concrete, aggregates, asphalt, or construction materials.
- Strong people leadership and team development capability.
- Excellent communication and stakeholder engagement skills.
- A proactive, commercially aware approach to technical services.
- A strong commitment to Health & Safety and continuous improvement.
Rewards & Benefits
- Competitive Package: Salary, bonus incentives, generous pension, and life assurance.
- Work‑Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options.
- Family‑Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause.
- Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more).
- Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities.
