At a Glance
- Tasks: Help clients optimise their experience with our AI-powered business planning platform.
- Company: Join Pigment, a fast-growing SaaS company redefining business planning.
- Benefits: Enjoy stock options, comprehensive benefits, and a collaborative work environment.
- Other info: Be part of a dynamic team driving innovation and growth across global markets.
- Why this job: Make a real impact by advising strategic clients and enhancing their success.
- Qualifications: 6 years in a technical, client-facing role with strong EPM modelling experience.
The predicted salary is between 60000 - 80000 £ per year.
Join Pigment: The AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario. With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we’ve raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you.
As part of the Success Advisory team, you’ll work closely with our strategic clients to help them optimize their Pigment experience. A product champion with both strong technical abilities and client-facing acumen, you’ll deliver exceptional service to demonstrate the full value of the Pigment platform.
Responsibilities:- Align with our Customer Success teams to build strategies that consider clients’ roadmap and challenges.
- Be the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multidimensionality concepts.
- Run audits on our clients’ workspaces.
- Enrich and maintain our Success Plan offering to uphold industry standards of excellence.
- Collaborate with Product & R&D to identify areas of opportunity for product enhancements.
- 6 years of experience as a Solution Architect or a similar technical, client-facing role.
- Comfort and confidence in client-facing interactions, whether with client administrators or C-Suite executives.
- Strong EPM modeling experience.
- Ability to quickly identify a technical challenge and communicate solutions to clients.
- Proven ability to lead multiple projects with internal & external stakeholders.
- Experience with finance processes or other use cases (such as supply chain, SPM, Workforce).
- Experience in data analysis, data flows & connections (SQL, API).
- Stock options to ensure you have a stake in Pigment’s growth.
- Comprehensive benefits, including medical, dental, & vision insurance coverage.
Technical Account Manager - Paris employer: Dormont Manufacturing Co
At Pigment, we pride ourselves on being an innovative and dynamic employer that fosters a culture of collaboration and creativity. Our Paris office is not only a hub for cutting-edge technology but also offers employees comprehensive benefits, including stock options, medical coverage, and opportunities for professional growth within a rapidly expanding SaaS environment. Join us to be part of a team that values bold ideas and empowers you to make a significant impact in the world of business planning.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - Paris
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager - Paris
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
