At a Glance
- Tasks: Lead a dynamic team to create an amazing shopping experience and drive sales.
- Company: Join the iconic Tommy Hilfiger brand, known for its premium lifestyle products.
- Benefits: Enjoy competitive pay, inclusive culture, and a supportive benefits programme.
- Other info: Opportunity to grow in a diverse and energetic workplace.
- Why this job: Be a key player in a fast-paced retail environment and inspire others.
- Qualifications: 6+ years in retail, with 2+ years in management; strong people skills required.
The predicted salary is between 25000 - 30000 £ per year.
TOMMY HILFIGER is a leading designer lifestyle brand founded in 1985 that offers premium clothing and accessories worldwide.
THE ROLE
The Store Manager plays a key role in delivering a first‑class in‑store experience, leading by example, and inspiring the team to achieve sales, service, and operational goals.
RESPONSIBILITIES
- Partner with the store management team to build on business opportunities and achieve company standards/goals: sales, wage budgets, SPH, UPT, conversion rate, wage and expense control, shrinkage, mystery shops, store audits, and profitability.
- Identify opportunities and collaborate with others to grow the business or improve performance.
- Consistently foster a positive store experience by treating all customers and staff members fairly.
- Ensure “door to floor” best practices, visual merchandising, and back‑room standards are executed consistently.
- Communicate regularly with the buying team to maintain correct stock levels.
- Analyze store‑level reports and create action plans to improve results.
- Communicate daily with staff on individual sales goals, KPIs, store results, and product information.
- Manage manpower planning, recruitment, interviewing, hiring, and orientation processes.
- Provide training and coaching for employees and document it appropriately.
- Lead weekly management meetings and other staff meetings; participate in regional meetings.
- Make commitments and decisions under stressful and changing conditions.
- Set challenging yet attainable goals focused on service quality, customer satisfaction, and financial performance.
- Coordinate action plans while considering consequences and budget decisions.
- Convey clear ideas and manage their implementation to achieve measurable results.
- Create energy and excitement around shared goals and values.
QUALIFICATIONS
- Minimum of 6 years of progressive retail experience.
- At least 2 years of store management experience in retail or service industry.
- Extensive experience delivering high‑level customer service in a brand retailer.
- Experience with retail operations, budgeting, planning, sales, and people management.
- Excellent communication skills and ability to build relationships.
- Team player who recognises and celebrates contributions and achievements.
- Confident in giving constructive feedback that promotes positive behavioural change.
- Strong people‑management skills with ability to resolve conflict.
- Adaptable and comfortable with change and fast pace.
- Energetic and authentic presence on the shop floor.
BENEFITS
PVH offers a competitive benefits program designed to support associates at home and at work. Detailed information is available upon request. PVH Europe and its brands are committed to fostering an inclusive and diverse community in which qualified applicants are considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
Store Manager, Tommy Hilfiger - Swindon employer: Dormont Manufacturing Co
Tommy Hilfiger is an exceptional employer that prioritises a vibrant and inclusive work culture, offering Store Managers in Swindon the opportunity to lead a dynamic team while achieving personal and professional growth. With a competitive benefits programme and a commitment to diversity, employees are empowered to excel in their roles and contribute to a first-class customer experience. The supportive environment fosters collaboration and innovation, making it a rewarding place to build a career in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager, Tommy Hilfiger - Swindon
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Store Manager, Tommy Hilfiger - Swindon
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
