Store Manager I - Swansea

The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.

Depth & Scope

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.
• Manages a small sized store and team (based on U.S. TD Bank store levelling criteria).
• Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
• Accountable for achieving both Store and individual performance metrics.
• Requires knowledge of the business, banking and bank operations.
• Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps.
• Provides coaching, mentorship and guidance to teammates.
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.
• Originates loan applications, handles Conditions of Lending and conducts loan closings.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

Education & Experience

• 3+ years relevant experience required (retail, customer service, and/or financial services industries).
• Business development skills, including ability to conceptualize and implement strategies.
• 1+ years leadership and coaching experience required.
• Small Business and Consumer lending experience preferred.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

Customer Accountabilities

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines.
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer centered organization and proactively addresses customer needs.
• Contributes to the execution and achievement of the team and the store's service customer experience targets.
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance.
• Ensures overall colleague scheduling is optimal to meet customer demands.
• Provides ownership/oversight of complex daily operational/administrative duties.

Shareholder Accountabilities

• Creates store-specific strategies to grow the business.
• Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth.
• Partners with Specialists to grow and advise new and existing customers.
• Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio.
• Manages the Store budget to meet expense and revenue objectives.
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business.
• Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations.
• Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services.
• Achieves business objective for Operational Excellence.
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities.
• Follows and ensures colleagues understand and apply bank operating policies and procedures.
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions/activities as necessary.
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct.

Employee/Team Accountabilities

• Leads, coaches and develops store teammates to create a consistent legendary customer experience.
• Responsible for management of the overall team providing both leadership and guidance.
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives.
• Grows team expertise to align with business/enterprise demand and direction.
• Leads a high performing team; provides on-going feedback and performance reviews.
• Ensures colleagues are in compliance with all human resources policies, procedures and guidelines of conduct.
• Shares knowledge, information, skills, and subject matter expertise among the team.
• Supports an environment where team freely escalates business challenges.
• Recruits for all hires to ensure a highly diverse, qualified workforce.
• Establishes and fosters a cohesive team; promotes a fair and equitable environment.
• Acts as a brand ambassador for your business area/function and the bank.

Physical Requirements

• Domestic Travel – Occasional.
• International Travel – Never.
• Performing sedentary work – Continuous.
• Performing multiple tasks – Continuous.
• Operating standard office equipment - Continuous.
• Responding quickly to sounds – Occasional.
• Sitting – Continuous.
• Standing – Frequent.
• Walking – Frequent.
• Moving safely in confined spaces – Occasional.
• Lifting/Carrying (under 25 lbs.) – Occasional.
• Lifting/Carrying (over 25 lbs.) – Occasional.
• Squatting – Occasional.
• Bending – Occasional.
• Kneeling – Occasional.
• Crawling – Occasional.
• Climbing – Occasional.
• Reaching overhead – Occasional.
• Reaching forward – Occasional.
• Pushing – Occasional.
• Pulling – Occasional.
• Twisting – Occasional.
• Concentrating for long periods of time – Continuous.
• Applying common sense to deal with problems involving standardized situations – Continuous.
• Reading, writing and comprehending instructions – Continuous.
• Adding, subtracting, multiplying and dividing – Continuous.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.