At a Glance
- Tasks: Help customers have a fantastic shopping experience and manage sales transactions.
- Company: Join a friendly team at Family Dollar, where every day is different.
- Benefits: Enjoy perks like educational assistance, retirement plans, and an employee assistance programme.
- Other info: Flexible part-time hours available in a dynamic retail setting.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience preferred; strong communication and problem-solving skills are a must.
The predicted salary is between 10 - 12 £ per hour.
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Skills and Experience:
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits:
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Customer Service Associate I in Swansea employer: Dormont Manufacturing Co
At Family Dollar, we pride ourselves on being an excellent employer that values our associates and fosters a supportive work culture. Located in Swansea, South Carolina, we offer competitive benefits such as retirement plans and educational assistance, alongside opportunities for personal and professional growth. Join us to be part of a team that prioritises a positive shopping experience for customers while ensuring a respectful and safe environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate I in Swansea
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or managing transactions.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A neat appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Associate I in Swansea
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any previous customer service experience you've got. We want to see how you’ve made customers happy in the past, so share those stories!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re looking for strong communication skills!
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the listing, like 'positive environment' and 'professional interactions', to show us you understand what we're all about.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Associate. Familiarise yourself with tasks like managing sales transactions and maintaining store cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience where you provided excellent customer service. Think about times you resolved issues or made a customer's day better. This will demonstrate your ability to handle customer interactions professionally and positively.
✨Dress for Success
Even if the job is in a casual environment, dressing smartly for your interview can make a great first impression. Aim for business casual attire that shows you take the opportunity seriously. It reflects your professionalism and respect for the interview process.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
