At a Glance
- Tasks: Support individuals facing challenges in housing and mental health to live independently.
- Company: Join Waythrough, a leading mental health and social support charity in England.
- Benefits: Enjoy 27 days annual leave, pension scheme, and professional development opportunities.
- Other info: Dynamic environment with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in your community and help others rebuild their lives.
- Qualifications: Experience supporting vulnerable individuals and strong communication skills required.
Location: Redburn House, New Brancepeth, DH7 7HZ
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
As a Support and Housing Management Coordinator, you will provide a combination of housing management and person‑centred support, helping individuals to develop the skills and confidence needed to live independently. This role includes a mix of supported accommodation‑based work and outreach support in the community. You’ll work with individuals before they join the service, during their stay, and after they leave, ensuring continuity of support and positive outcomes. You’ll manage a small caseload and work both independently and collaboratively in a fast‑paced environment.
Key Responsibilities
- Support in managing a portfolio of supported accommodation, ensuring effective tenancy management
- Complete needs and risk assessments, developing and reviewing support plans
- Support individuals to build independent living skills
- Assist with housing benefit claims, rent payments, and managing arrears
- Deliver tenancy readiness support where required
- Provide outreach support before, during, and after residency
- Support residents in accessing services and engaging within the community
- Work collaboratively with internal teams and external partners
- Maintain accurate records and ensure compliance with organisational policies
- Promote safeguarding and the wellbeing of all service users
About You
We’re looking for someone who:
- Has experience supporting vulnerable individuals (e.g. homelessness, mental health, substance misuse, offending behaviour)
- Understands the challenges faced by people experiencing homelessness
- Has knowledge of risk assessments and support planning
- Has strong communication and organisational skills
- Can work independently as well as part of a team in a fast‑paced environment
- Is confident managing a caseload and working in a community setting
- Transferable skills from other care or support settings are welcomed
- Full UK driving licence
- Access to your own vehicle (essential due to outreach requirements)
Additional Information
This role involves lone working, with support available from the wider team. The service operates in a dynamic environment supporting individuals with complex needs.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-05-07
Support & Housing Management Coordinator employer: Dormont Manufacturing Co
Waythrough is an exceptional employer, dedicated to making a real difference in the community through its comprehensive support services. Located at Redburn House, our team enjoys a collaborative and inclusive work culture, with ample opportunities for professional growth and development. Employees benefit from a generous leave policy, a robust pension scheme, and various wellbeing initiatives, all while working to empower individuals facing challenges around mental health and housing.
StudySmarter Expert Advice🤫
We think this is how you could land Support & Housing Management Coordinator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Dormont Manufacturing Co.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Dormont Manufacturing Co.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Dormont Manufacturing Co.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Dormont Manufacturing Co. Apply directly through us to stand out!
We think you need these skills to ace Support & Housing Management Coordinator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Dormont Manufacturing Co. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Support & Housing Management Coordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Dormont Manufacturing Co. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
