Strategic Key Account Manager – NSW & ACT Growth

Location: Sydney, Australia

About Unilever Food Solutions (UFS): Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, a global market leader in Food Service. UFS operates in 76 countries, generates approximately €3 Billion in turnover, and employs around 4,000 employees. The business serves chefs and operators across 5 million outlets and focuses on business‑first excellence and innovation.

Business Context and Main Purpose of the Job: Develop and grow National/Key Accounts in line with Unilever Food Solution’s financial and product growth plans. Manage current relationships to retain and grow through penetration of more SKUs and increased usage. Profile and develop new business opportunities with chain operators in targeted channels: CPU, aged care, caterers, pubs & clubs, and cafes.

Main Accountabilities:

• Effective planning of CTM (Chain Targeting Model) and W&R (Win & Retain) plans.
• Develop, agree and implement business development strategies, conduct regular client business reviews, negotiate pricing, and manage overall account activities.
• Effectively manage Local/National account trading terms and monitor growth plans.
• Develop and coordinate product promotional initiatives to grow Local/National account business.
• Where appropriate, develop and manage customised solutions and concepts.
• Ensure all management reports for measuring and reporting business performance are integrated, accurate, reliable and delivered on time.
• Provide financial and non‑financial information to facilitate timely and accurate decision‑making on business operations.
• Undertake necessary activities with customers and distributors including trade shows, demonstrations, product launch events, etc.

Key Interfaces:

• Internal – works closely with internal business teams on customer solutions, including chef development manager, marketing and R&D. Close link to sales team to ensure effective and efficient implementation of Local/National Account activity.
• External – customers, suppliers and other stakeholders within the local food/foodservice industry.

Critical Success Factors for the Job Key Skills:

• Passion for growth: demonstrate vision to reach outstanding growth levels, results driven.
• Break‑through thinking: apply insight and trends for business development.
• Leadership and team commitment: demonstrate high effectiveness in team leadership.
• Develop self and others – strong interpersonal skills.
• Seizing the future – take decisive action to create business improvements.
• Strong written and oral communication skills.
• Moderate to advanced Microsoft Office skills.
• Analyzing and interpreting data.
• Data‑driven decision making – use data to direct thinking and action.

Relevant Experiences:

• Trade qualification or university graduate preferred.
• 5–7 years of experience in sales, preferably as Key/National Account Manager.
• Broad knowledge of foodservice and catering business.

What Awaits You at Unilever?: The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success. This is an opportunity to be part of a purpose‑led business and a global community where you can progress your career both locally and internationally. You will also benefit from attractive discounts on external company products, an employee referral reward program, and a range of other employee benefits.

Employment Equity Statement: Unilever is an employer committed to equity, inclusion and diversity, and encourages people of all backgrounds, including Indigenous peoples, Māori and Pacific peoples, and people with disabilities, to apply. We are committed to providing reasonable adjustments to support a positive, barrier‑free recruitment journey. If you require any reasonable adjustments, please contact anz.talent@unilever.com.