At a Glance
- Tasks: Lead a dynamic store team to drive sales and deliver exceptional customer experiences.
- Company: Join a leading retail brand with a focus on performance and accountability.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Embrace a fast-paced environment with opportunities for personal and professional development.
- Why this job: Be a key player in shaping a high-performing team and driving business success.
- Qualifications: Proven retail management experience and strong leadership skills required.
The predicted salary is between 30000 - 36000 £ per year.
Leading all aspects of store management, the Store Manager builds and leads a high‑performing team focused on driving the business. The role is accountable for achieving operational budgets and developing and maintaining a proactive business plan.
Major Responsibilities include but are not limited to:
- People
- Inspire, lead, and coach the store team to foster a culture of performance and accountability.
- Recruit, train, and develop top talent to build a team of Jet Set Ambassadors.
- Drive retention through effective Talent and Succession planning.
- Support and follow up on all training and onboarding initiatives.
- Conduct regular performance evaluations, providing ongoing feedback and coaching.
- Proactively manage HR matters in partnership with HR, ensuring grooming and image standards align with brand policy.
- Partner with DM to review PTS integrity and identify improvement opportunities.
- Collaborate with retail partners on sales strategies, product knowledge, brand standards, and service.
- Role model company behaviors and ensure effective use of the Service behaviour toolkit.
- Lead the team to deliver exceptional customer experiences that drive loyalty and repeat business.
- Ensure consistent client communication through all clienteling tools.
- Actively manage the client database to drive sales growth.
- Maintain a strong floor presence and lead by example.
- Coach and empower teams to resolve customer service issues in the customer’s best interest.
- Drive incremental revenue through local customer events.
- Build strong relationships with the District Manager, corporate partners, mall offices, and peer stores to drive district‑wide performance.
- Sales
- Meet and exceed sales goals, holding self and team accountable.
- Analyze reports and implement action plans to achieve or exceed targets.
- Partner with the team on Quarterly Planners to support strong business outcomes.
- Communicate business results and opportunities, driving sales and product knowledge.
- Set and clearly communicate sales and unit goals for Jet Set Ambassadors.
- Operations
- Ensure store maintenance and audit programs align with brand standards.
- Control expenses and continuously seek cost‑saving opportunities.
- Maintain inventory integrity through bi‑annual inventories.
- Prioritize loss prevention, taking swift action on risks in partnership with LPRM.
- Optimize scheduling to ensure the right people are in the right place at the right time.
- Partner with DVM to execute visual merchandising directives and strategies.
- Collaborate with logistics and product teams to maintain optimal assortment, size, and style integrity.
- Ensure effective use of all company communication platforms and follow‑up on required actions.
Job Requirements
- Proven retail management experience in a fast‑paced environment.
- Charismatic, inspirational leadership style.
- Strong technology proficiency to drive sales and customer experience.
- Ability to thrive under pressure in a dynamic environment.
- Excellent organizational, interpersonal, and follow‑up skills with strong attention to detail.
- Proficiency in Retail Math, KPIs, and Microsoft Office.
- Fluent in English.
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.
Store Manager - Stratford employer: Dormont Manufacturing Co
Capri Holdings Limited is an exceptional employer that fosters a vibrant and inclusive work culture in Stratford, where Store Managers are empowered to lead high-performing teams and drive business success. With a strong focus on employee development, the company offers comprehensive training and growth opportunities, ensuring that every team member can thrive in their role while delivering outstanding customer experiences. The collaborative environment encourages innovation and accountability, making it a rewarding place for those seeking meaningful employment in retail management.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Stratford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Store Manager - Stratford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
