Store Manager, Calvin Klein Underwear St Pancras

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we believe that our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, locations are paramount, the first-class experience is a given, and in-store standards should never be questionable. To deliver this, we aim to hire individuals who live and breathe our values, are obsessed with delivering great service, and truly believe in staying nimble and adapting to change.

The Store Manager plays a key role in achieving these standards, leading by example, embracing our entrepreneurial spirit and inspiring their teams through passion and belief in our brands.

• Partnering with the store management team to build on business opportunities and achieve company standards/goals: sales and wage budgets, sales per hour (SPH), units per transaction (UPT), conversion (hit) rate, wage and expense control, shrinkage, mystery shops, store audits and profitability.
• Identifying opportunities and collaborating with others to grow the business or improve performance.
• Consistently fostering a positive store experience by treating all customers and staff members fairly and consistently.
• Ensuring “door to floor” best practices, visual merchandising directives and standards for the sales floor and back room are executed; continually review standards to ensure clear and consistent execution.
• Communicating regularly with the buying team to ensure the correct stock levels and demographically correct stock is available.
• Analyzing store-level reports and creating action plans to improve results.
• Communicating with staff daily on individual sales goals and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Managing the manpower planning, identification, recruitment, interviewing, hiring and orientation processes.
• Providing training and coaching for employees (daily, weekly and monthly) and ensuring that it is appropriately documented.
• Leading weekly management meetings and other staff meetings; participating in and contributing to regional meetings.
• Making commitments and decisions on available information even under stressful and changing conditions.
• Setting challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
• Coordinating appropriate action plans while considering consequences and budget decisions.
• Conveying clear ideas and goals, managing the implementation of those ideas and managing measurable and achievable results.
• Creating energy and excitement around shared goals and values.

• Progressive retail experience.
• Previous store management experience in the service or retail industry.
• Extensive experience in connecting to consumers in a brand retailer is essential.
• Previous experience in retail operations, budgeting, planning and sales.
• Previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to cultivate belonging.
• Collaborate to win and recognize and celebrate the contributions and achievements of others.
• Be courageous in giving feedback that promotes positive behavioral change.
• Adapt fast and work with pace.
• Energetic and inspire trust showing a clear presence on the shop floor.

At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to make our company successful. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind and flexibility designed to support our associates – both at home and at work.

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.