At a Glance
- Tasks: Support sales by managing customer orders and ensuring smooth communication.
- Company: Join Carrier, a global leader in climate and energy solutions.
- Benefits: Competitive salary, company vehicle, 25 days holiday, and career progression.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that makes a positive impact on people and the planet.
- Qualifications: Experience in sales support and proficiency in CRM/ERP systems required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Stockport / onsite
Contract type: Full time, permanent
As a Sales Support Administrator, you will play a key role in supporting the sales process by managing customer orders, maintaining accurate data in CRM/ERP systems, and ensuring smooth communication between customers and internal teams. Your work will help ensure timely deliveries, high service quality, and an efficient sales operation.
What will I be doing?
- Manage and process customer orders in a timely and accurate manner
- Monitor and maintain shared inboxes, ensuring effective communication with customers and internal teams
- Use CRM/ERP systems to create, track, and update orders, quotes, and documentation
- Send order confirmations and proactively communicate any issues or delays to customers
- Support Regional Sales Managers (RSMs) with queries and order-related matters
- Validate customer purchase orders against quotes and ensure pricing accuracy
- Handle returns (RMA), credit requests, and related documentation
- Coordinate with customers to ensure correct delivery details and prevent order issues
- Prepare and maintain accurate service and order documentation
- Collaborate with internal teams to resolve queries and improve processes
- Ensure all orders are completed, tracked, and updated according to timelines
- Maintain high standards of customer service and responsiveness
Requirements
- Experience in sales support, order management, or customer service roles
- Experience working with CRM/ERP systems (e.g. Salesforce, Oracle or similar)
- Strong understanding of order processing and sales administration workflows
- High level of attention to detail and accuracy
- Strong organizational and time management skills
- Good communication skills (written and verbal)
- Ability to work collaboratively with sales teams and other internal stakeholders
- Proficiency in MS Office (especially Excel and Outlook)
- Problem-solving mindset with a proactive and customer-focused approach
- Ability to manage multiple tasks and work under deadlines
- Willingness to learn and adapt to new systems and processes
Benefits
- Competitive base salary dependent on experience
- Company Vehicle or cash allowance
- 25 Days Holiday + bank holiday
- Company Pension
- Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations
About us
Carrier is a global leader in intelligent climate and energy solutions across residential, commercial and industrial applications. Powered by cutting-edge technology that combines comfort, efficiency and sustainability, Carrier continuously sets global standards through innovation and expertise. Founded in 1902, Carrier Global is the inventor of modern air conditioning and a pioneer in the heating, ventilation and air conditioning (HVAC) industry. For over a century, Carrier has advanced entire industries, revolutionised comfort, and changed the world forever. We optimise indoor spaces for occupant health and safety while improving energy efficiency. We strengthen and connect the cold chain to preserve, protect and extend the supply of food and medicine worldwide while accelerating the shift to electrification. At Carrier, our inclusive and diverse team works to make a positive difference for people and the planet.
Equal Opportunity Employer Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Sales Support Administrator in Stockport employer: Dormont Manufacturing Co
Carrier is an exceptional employer located in Stockport, offering a dynamic work environment where employees are valued and supported. As a Sales Support Administrator, you will benefit from a competitive salary, a company vehicle or cash allowance, and 25 days of holiday plus bank holidays, all while being part of a team that prioritises career progression and personal development. With a strong commitment to inclusivity and sustainability, Carrier fosters a culture of innovation and collaboration, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Administrator in Stockport
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Administrator at Dormont Manufacturing Co, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Dormont Manufacturing Co. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Administrator. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Administrator in Stockport
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Dormont Manufacturing Co:When writing your cover letter, make sure to tailor your message specifically for Dormont Manufacturing Co. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Dormont Manufacturing Co that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Dormont Manufacturing Co that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Dormont Manufacturing Co’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
