At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a global leader in auto parts and customer service.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Great opportunities for training and personal development in a supportive team.
- Why this job: Be part of a reputable brand while making a real impact on customer satisfaction.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor - Auto Parts & Customer Growth in St Helens employer: Dormont Manufacturing Co
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Parts Advisors. With a strong focus on customer growth and satisfaction, team members benefit from exclusive discounts, career progression opportunities, and comprehensive health and financial tools, all while being part of a globally recognised brand that values quality and service excellence. Join us in a culture that promotes teamwork, innovation, and personal development, making every day at NAPA rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Auto Parts & Customer Growth in St Helens
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to connect with customers effectively. Role-play with a friend or family member to boost your confidence in handling calls and upselling.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even give you tips that could help you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor - Auto Parts & Customer Growth in St Helens
Some tips for your application 🫡
Show Your Passion for Auto Parts:When writing your application, let us know why you're excited about the role of Parts Advisor. Share any relevant experience or knowledge you have about auto parts and customer service. We love to see enthusiasm!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this specific role. Highlight your skills in communication, organisation, and customer relations. We want to see how you can contribute to our team at NAPA Auto Parts!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Products
Familiarise yourself with the range of auto parts and tools that NAPA offers. Being able to discuss specific products, their benefits, and how they cater to commercial vehicle mechanics will show your enthusiasm and knowledge during the interview.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play scenarios where you handle customer inquiries or promote offers, as this will help you demonstrate your professional communication skills.
✨Show Your Customer Focus
Prepare examples of how you've built rapport with customers in previous roles. Highlight your ability to empathise and understand customer needs, as this is crucial for maintaining and expanding the local customer base.
✨Be Proactive and Enthusiastic
During the interview, convey your proactive attitude and enthusiasm for the role. Share ideas on how you would raise customer awareness and achieve higher sales, showing that you're ready to contribute from day one.
