At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a global leader in premium vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance-based bonuses.
- Other info: Great training opportunities and access to health and financial tools.
- Why this job: Be part of a reputable brand while making a real impact on customer satisfaction.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 22000 - 28000 £ per year.
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards.
We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.
Responsibilities- Taking orders over the telephone, upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promote offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
- Punctual, organised, and efficient whilst working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in St Helens employer: Dormont Manufacturing Co
NAPA Auto Parts is an exceptional employer, offering a dynamic work environment where you can thrive as a Parts Advisor. With a strong focus on employee growth, we provide bespoke training and career progression opportunities within a globally recognised brand. Our supportive culture, combined with exclusive discounts and a performance-based bonus structure, makes NAPA Auto Parts a rewarding place to build your career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in St Helens
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to be pro-active and enthusiastic when speaking with customers. Role-play with a friend or family member to get comfortable with upselling and handling customer queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed as a Parts Advisor. Plus, they might even give you a heads-up on any openings!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Make sure to highlight your relevant experience and how you can contribute to expanding the local customer base at NAPA Auto Parts.
We think you need these skills to ace Parts Advisor in St Helens
Some tips for your application 🫡
Show Your Passion for Parts:When writing your application, let us know why you're excited about the Parts Advisor role. Share your enthusiasm for the automotive industry and how you can contribute to our team at NAPA Auto Parts.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your customer service and sales abilities!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can review it promptly. Plus, it shows you’re serious about joining the NAPA Auto Parts family!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Parts
Familiarise yourself with the range of products NAPA Auto Parts offers, especially those related to commercial vehicles. Being able to discuss specific parts and their applications will show your enthusiasm and knowledge during the interview.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on how to build rapport and handle objections.
✨Show Your Proactivity
Prepare examples of how you've previously taken initiative in past roles. Whether it’s upselling or improving customer relationships, demonstrating your proactive nature will resonate well with the interviewers.
✨Understand Customer Empathy
Think about situations where you’ve had to empathise with customers. Be ready to share these experiences, as showing that you can connect with customers on a personal level is crucial for a Parts Advisor.
