At a Glance
- Tasks: Drive customer success by aligning Gainsight’s platform with client needs and delivering tailored solutions.
- Company: Join Gainsight, the AI-powered leader in customer success, fostering innovation and collaboration.
- Benefits: Enjoy comprehensive benefits, including private medical coverage, income protection, and dedicated Recharge Holidays.
- Other info: Inclusive culture focused on growth, support, and making a real impact in the industry.
- Why this job: Be part of a dynamic team shaping the future of customer success with cutting-edge technology.
- Qualifications: 2-5 years in software pre-sales or consulting, strong communication skills, and a passion for problem-solving.
The predicted salary is between 50000 - 65000 £ per year.
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers.
About This Role: We’re looking for a full-time Solutions Consultant to join our Sales team reporting to the RVP, Solutions Consulting & Customer Success. This role is a hybrid role based out of our London location. In this role, you’ll play a key role in driving successful customer outcomes by aligning Gainsight’s platform capabilities with client business needs and delivering impactful, tailored solutions across the customer journey. This is a great opportunity for someone who thrives in a fast-paced, client-facing environment and enjoys working cross-functionally with teams like Sales, Product, Marketing, and Professional Services. The ideal candidate brings strong skills in solution design, stakeholder management, and product storytelling.
What You’ll Do:
- Lead discovery sessions to understand client business needs and translate them into Gainsight use cases.
- Create and deliver impactful product demonstrations and presentations for both business and technical audiences.
- Collaborate with Sales and Product teams to shape solution strategies and technical narratives.
- Develop and present solution storyboards and configure demo environments tailored to client challenges.
- Respond to technical RFPs/RFIs with accurate and timely input.
- Support pilots and proof-of-concept engagements with a hands-on, consultative approach.
- Participate in ongoing enablement, product updates, and internal knowledge sharing.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.
What We’re Looking For:
- 2–5 years of experience in software pre-sales, consulting, product management, or customer success.
- Degree or equivalent experience.
- Strong client-facing communication and presentation skills.
- Proven ability to work cross-functionally in complex sales cycles.
- Nice-to-have skills: Technical understanding of APIs, relational databases (SQL, Redshift, MongoDB), and SaaS architecture.
- Familiarity with Salesforce and data integration workflows preferred.
- Working knowledge of customer success, digital adoption, or community platforms.
Why You’ll Love It Here: Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do.
Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You’ll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@Gainsight.com.
Solutions Consultant employer: Dormont Manufacturing Co
Gainsight is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Solutions Consultants to thrive. With a strong focus on employee well-being, the company offers comprehensive benefits including private medical coverage, dedicated Recharge Holidays, and opportunities for professional growth through mentoring and career development. Located in London, Gainsight provides a dynamic work environment where diverse talents come together to drive meaningful impact in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
