At a Glance
- Tasks: Build strong client relationships and deliver engaging product demonstrations.
- Company: Join Aderant, a leading software company transforming the legal industry.
- Benefits: Competitive salary, travel opportunities, and a culture of innovation.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be a trusted advisor and make a real impact in client success.
- Qualifications: Experience in customer satisfaction and excellent communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.
We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.
We are looking for a Consultant to join our Solutions Consulting and Client Experience team. You will contribute to the development of long‑term, successful relationships with our clients and will be a trusted product advisor for a variety of Aderant applications. As a Solutions Consultant, you will use your highly detailed knowledge of Aderant applications to develop and deliver professional product demonstrations and advice. Working closely with the Sales team, you will respond to functional and technical elements of opportunities and will assist with the sales process by articulating technology and product positioning to both technical and non‑technical users.
As Client Experience Consultant, you will connect with regional clients within EMEA to enhance the existing relationship, promoting collaboration and knowledge of the investment made in Aderant software. You will be a ‘trusted advisor’ to the client firm and strive for high levels of satisfaction and long‑term success. You will co‑ordinate activities, share best practice to drive product adoption and help measure the success of the client experience function.
Preferred Experience
- Proven experience of increasing customer satisfaction, adoption, and retention
- Excellent communication, presentation, and customer relationship skills, including the ability to effectively engage at all levels of seniority, from C‑level to end user
- Finance, accounting and legal (law firm / legal tech) background
- Software technology background
- Willingness to travel, some of which will involve overnight stays and which may include travel outside of the UK
Core Competencies
- Self‑starter – able to work with minimal supervision, independently and as part of a team
- Highly organised – able to adapt to changing priorities in a multi‑tasking environment
- Driven and passionate – ensuring you achieve your full potential and helping clients do the same
- Eager to learn – you seek out help and use it to continually improve and perfect your work
- Outgoing and confident – with excellent verbal/written communication and the ability to effectively handle difficult situations
- Analytical and creative – you predict potential sales obstacles and eliminate them using your creative approach
- Resilient and calm – able to work effectively in a busy, high pressure environment
Solutions and Client Experience Consultant, EMEA employer: Dormont Manufacturing Co
Aderant is an exceptional employer that champions innovation and collaboration within the legal tech industry. With a strong commitment to employee growth, we offer a dynamic work culture where diverse ideas are celebrated, and personal development is encouraged. Located in the EMEA region, our team enjoys the unique advantage of engaging with top-tier clients while fostering long-term relationships that drive satisfaction and success.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions and Client Experience Consultant, EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions and Client Experience Consultant, EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
