At a Glance
- Tasks: Lead a dynamic team to drive sales success and deliver innovative customer solutions.
- Company: Join Genesys, a global leader in customer experience technology.
- Benefits: Enjoy competitive perks, independence, and the chance to make a real impact.
- Other info: Collaborative environment with opportunities for continuous growth and innovation.
- Why this job: Shape the future of customer experience with cutting-edge AI technology.
- Qualifications: 5+ years in Solutions Consulting with strong leadership and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
As the Manager of Solutions Consulting for UKI, you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You’ll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners.
What You’ll Do
- Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth.
- Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.
- Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation.
- Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities.
- Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates.
- Encourage innovation and best practice sharing, helping the team improve processes, tools, and approaches across the sales cycle.
- Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve.
Qualifications
- Bachelor’s degree in a relevant technical field or equivalent experience.
- 5+ years of experience in Solutions Consulting, Presales, or Technical Sales, ideally within SaaS, AI, or CX environments.
- Demonstrated success leading or mentoring technical teams.
- Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.
- Excellent communication and storytelling skills, able to simplify complex concepts for different audiences.
- Collaborative, proactive, and results-driven, with strong problem-solving abilities.
- Comfortable working in a fast-paced, matrixed environment.
- Proficient in relevant enterprise tools and CRM systems.
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Manager, Solution Consulting employer: Dormont Manufacturing Co
Genesys is an exceptional employer that prioritises employee empowerment and collaboration, offering a dynamic work culture where individuals can make a significant impact. With a strong focus on professional growth, employees benefit from comprehensive training and development opportunities while enjoying competitive perks akin to larger tech firms. Located in the UK and Ireland, the role of Solution Consulting Manager allows you to lead a talented team, driving innovation and customer success in a fast-paced environment, all while being part of a company that values empathy and inclusivity.
