At a Glance
- Tasks: Help LEGO fans worldwide by resolving queries and providing support during peak season.
- Company: Join the iconic LEGO Group, where creativity and fun come together.
- Benefits: Enjoy a competitive salary, bonuses, hybrid work, and generous colleague discounts.
- Other info: Fixed-term contract until January 2027 with flexible working options.
- Why this job: Be part of a team that creates magical moments for LEGO enthusiasts everywhere.
- Qualifications: Fluency in English and German, with strong communication and IT skills.
The predicted salary is between 25000 - 30000 £ per year.
Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service Advisor team, you will be at the heart of the action, helping us support our fans during our busiest season. That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award‑winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise.
About the Role
This is a fixed term contract until 31st January 2027, with several possible start dates between June and September. As a Customer Service Advisor, you’ll be responding to LEGO fans from all corners of the world during our peak season. We offer a competitive starting salary plus incredible benefits including a performance based/discretionary bonus of up to 10%. Full in‑person training will be given with a 3‑week induction followed by 2 weeks on‑the‑job support. We also offer ‘Best of Both’ – our hybrid‑work approach that gives our Customer Service Advisors the flexibility to work from home up to three days per week and from the office for a minimum of two each week, after training.
We resolve millions of queries each year, covering everything from building tips to troubleshooting and tracking down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable!
Why you’re the perfect match
If you can keep cool when LEGO mini figures are losing their heads, then we want you on the team! You’ll bring energy, compassion, and fluency in English and German.
What you’ll be doing
- Respond to consumers in both English and German - spoken and written.
- Engage with consumers via phone and email. Handling a range of topics, including order and returns queries, digital and app experiences, LEGO electronics, brand information, product quality and feedback queries.
- Build strong and positive relationships with consumers in a fun and engaging manner.
- Assess and solve brick‑based problems using our various tools and programs, requiring solid IT skills to support consumer requests.
- Adapt to a variety of shifts and include some weekends to ensure we provide an exceptional service.
Ready to Build Something Amazing? If you’re passionate about creating magical moments for fans everywhere, don’t wait! Apply now! Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you’re interested in this role we encourage you to apply as soon as possible.
What’s in it for you
- Family Care Leave: We offer enhanced paid leave options for those important times.
- Insurances: All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellbeing: We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
- Colleague Discount: We know you’ll love to build, so from day 1 you will qualify for our generous colleague discount.
- Bonus: We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme.
- Workplace: When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career. Then make it real. Join the LEGO® team today.
Customer Service Advisor - German Speaking (fixed-term) in Slough employer: Dormont Manufacturing Co
At LEGO, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Customer Service Advisor, you'll enjoy flexible hybrid working arrangements, competitive salaries, and a range of benefits including performance bonuses and generous colleague discounts. Join us in our mission to bring joy to millions of fans while growing your skills in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German Speaking (fixed-term) in Slough
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dormont Manufacturing Co.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dormont Manufacturing Co. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor - German Speaking (fixed-term) in Slough
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dormont Manufacturing Co.
How to prepare for a job interview at Dormont Manufacturing Co
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dormont Manufacturing Co's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dormont Manufacturing Co offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
