At a Glance
- Tasks: Support change management activities and track progress while engaging with stakeholders.
- Company: Join a dynamic team at TNS, a leader in technology solutions.
- Benefits: Flexible work environment, growth opportunities, and a commitment to diversity.
- Other info: Passionate about tech? This is your chance to grow and innovate!
- Why this job: Make a real impact by driving change and enhancing team collaboration.
- Qualifications: 1-2 years in change management or similar roles, strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Supports the execution of change management activities and plans, tracking progress and escalating issues or needed adjustments as appropriate. Assists with defining basic KPI’s and contributing to measurement and reporting activities. Serves as a point of contact for key stakeholders, helping to reinforce change management policy and encourage adherence by providing day‑to‑day support and guidance. Contributes to the development and delivery of communications to keep stakeholders informed and engaged. Assists in assessing and validating the scope and impact of changes associated with the project.
Responsibilities
- Ensure requests for change are risk managed through their lifecycle for accurate and timely delivery into the production environment, ensuring standardized methods, process and procedures are used for all changes.
- Change Management administrative tasks, including customer notifications, Service Management approvals, responses to customer queries and ongoing creation of customer “Forward Schedule Change” reports.
- Conduct impact analyses, assess change readiness, and identify key stakeholders.
- Work closely with Network Operations to provide proactive and reactive assistance to a diverse range of issues in order to resolve any underlying service issues.
- Collaborate with cross-functional teams to integrate change management activities into project plans.
- Working with the Global Change Manager develop and implement change management strategies and plans that maximize employee adoption and minimize resistance.
- Design and deliver communication plans that articulate the vision, benefits, and progress of change initiatives.
- Support the development and delivery of training programs to ensure smooth transitions.
- Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed.
- Ensure alignment of change initiatives with regulatory requirements and industry best practices.
Qualifications
What we’re looking for:
- A flexible approach to ensure continuous support for the Global Change Management Team by providing coverage during holidays, sickness, or other absences—maintaining a seamless ‘follow-the-sun’ model for Change Management responsibilities.
- Excellent English language skills, both verbal and written, with strong interpersonal, and negotiation abilities.
- Comfortable working independently, with a self-driven approach to taking ownership and completing responsibilities with minimal supervision.
- Strong understanding of business functions, workflows, and processes within an Operations environment.
Your experience:
- Change Management Expertise: 1-2 years of experience in a Change Management or similar role preferred. Proven track record of managing end-to-end change initiatives in complex environments.
- Frameworks & Methodologies: Experience with ITIL (especially Change Enablement) preferred.
- Change Governance: Experience participating in Change Advisory Boards (CABs). Strong understanding of risk assessment, impact analysis, and change prioritization.
- Tool Proficiency: Experience using change management tools such as BMC Remedy, ServiceNow, Jira, Salesforce or similar platforms.
- Stakeholder Management: Demonstrated ability to engage and influence stakeholders at all levels. Experience working with cross-functional teams including IT, operations, and business units.
- Communication & Documentation: Strong English language skills, both verbal and written. Experience preparing change documentation, reports, including internal root cause analysis reports.
- Industry Knowledge: Experience in Payments, Telecom, Financial Services or other regulated industries is highly desirable.
- Analytical & Problem-Solving Skills: Ability to assess complex change requests and identify potential risks and dependencies. Experience using data to track change success metrics and drive continuous improvement.
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
Change Management Coordinator in Sheffield employer: Dormont Manufacturing Co
At TNS, we pride ourselves on fostering a dynamic work environment that champions personal growth and innovation. As a Change Management Coordinator, you'll be part of a collaborative team that values your contributions and supports your professional development through comprehensive training programmes and mentorship opportunities. Located in a vibrant area, we offer a flexible work culture that encourages work-life balance while ensuring you have the resources to thrive in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Change Management Coordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Change Management Coordinator role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their change management processes. Be ready to discuss how your experience aligns with their needs and how you can contribute to their goals.
✨Tip Number 3
Showcase your skills! Bring examples of your past change management successes to the table. Whether it’s a project you led or a problem you solved, having concrete evidence of your abilities will impress interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Change Management Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in change management. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills—give examples! Talk about how you've managed change initiatives or worked with cross-functional teams. We want to see how you’ve made an impact in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Change Management Frameworks
Familiarise yourself with ITIL and other change management methodologies. Be ready to discuss how you've applied these frameworks in past roles, especially in managing end-to-end change initiatives.
✨Prepare for Stakeholder Engagement
Think about your experiences engaging with stakeholders at various levels. Prepare examples of how you’ve influenced or communicated effectively with them, as this will be crucial for the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've conducted impact analyses and risk assessments in previous projects. Highlight any specific tools you've used, like BMC Remedy or Jira, to track change success metrics.
✨Communicate Clearly and Confidently
Since strong communication skills are essential, practice articulating your thoughts clearly. Prepare to explain complex concepts simply, as you may need to deliver training or communicate changes to diverse teams.
