Your role
Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.
What you’ll be doing
As an Application Support Specialist, Corpay will set you up for success by providing:
- Assigned workspace in the Sheffield office
- Company‑issued equipment
- Formal, hands‑on training
Role Responsibilities
- Providing application support to r2c Online customers via web, email, and phone.
- Managing service cases from initial logging through to resolution within defined SLAs.
- Logging and managing service cases using Salesforce CRM.
- Guiding customers on product functionality and best practices.
- Monitoring, tracking, and reporting on support performance, trends, and recurring issues.
- Logging, investigating, and escalating bugs and system issues as required.
- Monitoring system usage and identifying customers needing additional support.
- Testing company products against specifications to ensure quality and performance.
- Supporting internal and external projects as required.
- Preparing, validating, and managing data for system imports and exports.
- Assisting with customer onboarding, adoption, and implementation activities.
Qualifications & Skills
- Experience in application support, service desk, or similar customer‑facing technical roles.
- Good understanding of system capabilities and limitations with technical awareness.
- Strong organisational and time management skills with the ability to prioritise workload.
- Customer‑focused mindset with commitment to delivering high‑quality support.
- Results‑driven with strong attention to detail and accountability.
- Strong problem‑solving skills with ability to identify and resolve issues efficiently.
- Ability to work collaboratively while taking ownership of responsibilities.
- Commercial awareness and understanding of business priorities.
- Innovative mindset with willingness to improve processes and suggest new solutions.
- Assertive, team player and multi‑tasking ability.
Benefits & Perks
- Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
