At a Glance
- Tasks: Lead a dynamic service supporting young people with substance misuse and health challenges.
- Company: Waythrough, a leading mental health and social support charity in England.
- Benefits: Generous annual leave, pension scheme, life assurance, and professional development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in your community and support those in need.
- Qualifications: Relevant qualification in health or social care and experience in youth services.
Location: Lewisham, London
Working Hours: 37 hours
Contract Type: Permanent
Salary: £35,920.00 - £51,640.00 per annum. Salary reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a real difference in your community
Are you passionate about helping others live safer, healthier, and more independent lives? Join Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are seeking an experienced, talented, and passionate Service Manager to lead our dynamic, fast-paced, and growing young people’s drug, alcohol, and sexual health service. Based in the vibrant London Borough of Lewisham, you will play a key role in shaping high-quality support for children, young people, and families.
What You’ll Do
- Provide strategic leadership and day-to-day management for the service.
- Develop and maintain strong partnerships with key stakeholders, providers, and community organisations.
- Ensure delivery of high-quality, evidence-based models of care to young people, children, and families.
- Lead, motivate, and support a team of skilled staff, ensuring effective supervision and guidance.
- Ensure compliance with all statutory, regulatory, and safeguarding requirements.
- Foster a culture of continuous improvement, innovation, and high performance.
To Succeed in This Role, You’ll Need
- A relevant professional qualification in health, social care, or a related field.
- Experience delivering models of care to young people, children, and families affected by substance misuse.
- A proven track record of leadership, staff management, and delivering high-quality services.
- Excellent communication skills with the ability to build strong relationships with stakeholders and service users.
- Strong analytical and problem-solving skills, with the ability to interpret data and shape effective service strategies.
- Solid knowledge of the substance misuse sector and the wider health and social care landscape.
What We Offer
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome and adjustments can be made to enable fair participation.
To apply, please email recruitmentteam@waythrough.org.uk.
Service Manager employer: Dormont Manufacturing Co
Waythrough is an exceptional employer dedicated to making a meaningful impact in the community, particularly in the vibrant London Borough of Lewisham. With a strong focus on employee well-being, we offer generous benefits such as 27 days of annual leave, a robust pension scheme, and professional development opportunities, all within a supportive and inclusive work culture that values innovation and continuous improvement. Join us to lead a passionate team in delivering high-quality support services that truly change lives.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Dormont Manufacturing Co.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Dormont Manufacturing Co.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Dormont Manufacturing Co.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Dormont Manufacturing Co. Apply directly through us to stand out!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Dormont Manufacturing Co. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Dormont Manufacturing Co. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
