At a Glance
- Tasks: Join our TechOps team to provide top-notch technical support and tackle exciting challenges.
- Company: Octopus, a forward-thinking company focused on innovation and employee empowerment.
- Benefits: Flexible working options, competitive salary, and a commitment to your professional growth.
- Other info: Inclusive workplace valuing diverse perspectives and encouraging applicants from all backgrounds.
- Why this job: Be part of a dynamic team shaping the future of TechOps in a cloud-first environment.
- Qualifications: Experience in Enterprise IT, technical project management, and a passion for problem-solving.
The predicted salary is between 50000 - 65000 £ per year.
We are very excited to be building a small and efficient TechOps team at Octopus. We are looking for an ambitious, knowledgeable and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way. You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.
For us, a Generalist isn’t about knowing a little of everything, it’s someone who’s deeply experienced in several facets of Enterprise IT. What is TechOps? A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between. We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company. We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value.
Roles that you might currently be in: Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.
What you’ll do:
- Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible.
- Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems.
- Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
- Continually find opportunities to automate our processes and improve the user experience.
- Empower our people to help themselves by designing and building self‑service solutions.
- Monitor and maintain all the tech in our offices around the world – networks, meeting rooms, printers, digital signage, CCTV, door access control.
- Managing supplier relationships and the procurement process for SaaS and hardware.
- Lead and manage complex technical projects with multiple stakeholders from around the business.
Examples of some TechOps projects include:
- Rollout of, and migration to, a new identity provider
- macOS and Windows MDM migration
- Rollout of a new device trust and posture compliance solution
- The replacement of insecure factors like SMS with phishing‑resistant factors
- Office fit‑outs, including tech like network, AV, access control etc
- SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
What you’ll need:
- Breadth of experience leading on technical projects across various technologies and platforms.
- Enough technical knowledge to be able to articulate yourself to both your techy peers and a novice user.
- Experience with scripting, using APIs and automating mundane, error‑prone repetitive tasks.
- Comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
- Experience working with multiple teams and managing multiple stakeholders.
- Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices.
- Experience with Identity & Access Management systems like Okta or Microsoft Entra.
- Experience administering and troubleshooting Single Sign‑On (SSO) technologies such as OAuth, OIDC and SAML.
- Understanding of identity provisioning technologies such as SCIM.
- Experience of designing and installing office networks – we use Cisco Meraki.
- A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.
Don’t think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don’t currently have confidence and/or experience with, we’d love to hear from you!
Why else you’ll love it here:
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it’s something we always cover as we genuinely want to match your experience with the correct salary.
- This role can be either fully office based in any of our major offices in Brighton, Manchester, Leicester, Coventry or London, or a hybrid of a few days a week working remotely and office based. If you’re looking for a completely remote role, that is possible too.
- If you’re reading this and grinning, please apply! There are huge challenges to tackle, and we need amazing people who are keen to get stuck in.
As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
Senior TechOps Generalist employer: Dormont Manufacturing Co
At Octopus, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a focus on employee growth and development, we offer flexible working arrangements across our major UK offices, ensuring a healthy work-life balance while tackling exciting challenges in TechOps. Join us to be part of a collaborative team that values innovation, embraces ambiguity, and is committed to making a meaningful impact in the tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior TechOps Generalist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dormont Manufacturing Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dormont Manufacturing Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dormont Manufacturing Co!
✨Direct Apply to Dormont Manufacturing Co
Let's not forget to apply directly through the Dormont Manufacturing Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior TechOps Generalist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dormont Manufacturing Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dormont Manufacturing Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dormont Manufacturing Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
