At a Glance
- Tasks: Lead technical integrations and collaborate with customers to enhance their experience with Auror.
- Company: Join Auror, a mission-driven company tackling retail crime globally.
- Benefits: Competitive salary, employee share scheme, flexible work hours, and wellness support.
- Other info: Enjoy a hybrid work environment and opportunities for personal development.
- Why this job: Make a real impact in keeping communities safe while developing your skills.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 51250 - 61750 £ per year.
About Auror
At Auror, we empower the retail industry to reduce theft and organised retail crime, a $150 billion problem worldwide. Founded in New Zealand, we work with some of the world’s largest retailers across the UK, Australasia and North America.
About the role
We’re looking for an Intermediate or Senior Technical Customer Integration Specialist to join our London team. In this role you will combine technical integration expertise with project leadership to unlock the full value of Auror for our customers from day one.
Responsibilities
- Collaborate with customer stakeholders, solution providers, IT teams and internal teams to communicate both technical and non‑technical concepts.
- Assess the viability of new integration requests by scoping requirements with customers and stakeholders, then hand over to Product and Engineering for development.
- Set up and maintain SSO & MFA solutions to streamline user authentication and authorisation.
- Partner with customers to configure mobile solutions and set up automations for product data imports and exports.
- Work with third‑party solution providers to onboard them to our OpenAPI and support their development and testing.
- Support the implementation of integrations for retail and law‑enforcement partners, ensuring seamless connectivity with Auror systems.
- Utilise telemetry and tooling to troubleshoot, identify and resolve issues related to Auror’s technical integrations.
- Create comprehensive documentation to facilitate integration processes with third‑party providers and customers.
Location and hours
This is a London‑based role. We value hybrid flexible working, with the Auror office located a short walk from London Bridge Station. The majority of the team spends 3–4 days in the office and 1–2 days remotely. You will support customers across the UK, North America, Australia and New Zealand, which may involve flexible hours to accommodate global time zones.
In Your First 6 Months at Auror
You will focus on learning everything about our product and how it integrates into our customers’ managed software and hardware platforms. Your responsibilities will include:
- Ensuring the successful implementation of customer integrations.
- Coordinating across internal teams and working hands‑on with customers’ IT teams.
- Partnering with our customer success team to understand customer needs and integration opportunities.
- Creating process guides for internal and external use.
- Serving as the point of contact for new customer integration implementations and troubleshooting related issues.
About you
- Proven track record leading and project‑managing complex technical programmes.
- Excellent written and verbal communication skills, with confidence leading customer calls.
- Strong ability to self‑manage and prioritise workload while integrating seamlessly into a team.
- Quick to pick up new technologies and concepts, and comfortable upskilling on the go.
- Solid understanding of authentication protocols (OAuth, SAML, OIDC) and HTTP APIs from both consumer and publisher perspectives.
- Familiarity with cloud platforms (Azure, AWS, GCP) and experience working within one or more of these environments.
- Curious about how AI tools can enhance technical workflows, improve efficiency or scale support.
- Experience in a product organisation within a growth‑stage business is advantageous; a software engineering background is an asset but this is not a hands‑on development role.
- Alignment with Auror’s Guiding Principles and commitment to diversity, equity and inclusion.
Benefits of Joining Auror
- Competitive salary range – depending on level of experience as IC3, £51,250 – £61,750.
- Employee share scheme – you’ll own part of a company making a real difference.
- Flexibility – outcome‑focused work with a healthy work/life blend.
- Shorter work weeks – Friday afternoons off for everyone.
- Mental and physical health – policy support and wellness days.
- Medical insurance – Albany covers the cost of your plan membership with Vitality.
- Family‑friendly – comprehensive parental leave and benefits for primary and non‑primary caregivers.
- Personal development – support for courses, conferences and events.
- Team connection – regular team lunches and social events during work hours.
- Making an impact – help us keep communities safe by solving real‑world problems.
Next steps
If you’re excited about our mission and have the experience and passion for this role, please click “Apply” below. We’re proud of a culture where everyone can learn and grow. If you’re close to our expectations but not a perfect fit, we still welcome you to apply.
Senior Technical Customer Integration Specialist employer: Dormont Manufacturing Co
At Auror, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London team enjoys flexible hybrid working arrangements, competitive salaries, and a strong focus on personal development, ensuring that every employee has the opportunity to grow while making a meaningful impact in the retail industry. With a commitment to diversity, equity, and inclusion, we create an environment where everyone can thrive and contribute to solving real-world problems.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Customer Integration Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Customer Integration Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
