At a Glance
- Tasks: Manage relationships with Disney+ distribution partners and drive technical integrations.
- Company: Join Disney's innovative Direct to Consumer team, shaping the future of streaming.
- Benefits: Enjoy 25 days leave, private medical insurance, and free park entry for family and friends.
- Other info: Diverse workplace with employee resource groups supporting various communities.
- Why this job: Be part of a creative team that values integrity, inclusion, and collaboration.
- Qualifications: 7+ years in technical account management; strong communication and analytical skills required.
The predicted salary is between 70000 - 90000 £ per year.
About the Role & Team
Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment, helping to bring The Walt Disney Company’s best‑in‑class storytelling to fans and families worldwide. Disney’s Technical Account Management (TAM) team within the DTC organization is composed of industry thought leaders and innovators collaborating with partners across Disney+, ESPN, and Hulu. We serve as strategic allies for our partners, fostering strong, collaborative relationships that support Disney’s streaming product and technology initiatives worldwide.
We are seeking a Senior Technical Account Manager to join the TAM team and support our regional Disney+ distribution partners in EMEA. The Senior TAM drives all technical aspects of Disney’s partnership with distributors, collaborating with business development, legal, finance, product, and engineering teams to onboard partners, promote the product offering, and develop and implement platform features to support distribution strategies. This role will be based in our London Hammersmith office, 4 days a week, with either Monday or Friday working from home.
Values
You'll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration, and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Cultivate and manage strong, positive, daily relationships with regional distribution third‑party partners.
- Ensure the successful delivery of integrations and platform deployments.
- Effectively advocate for Disney’s DTC product and technology interests, educating partners and influencing their strategies.
- Identify new capabilities, features, and requirements across regional distribution partners, providing actionable recommendations to internal business, product, and technology teams.
- Collaborate with internal product and technology teams to identify challenges, blockers, and issues requiring resolution with third‑party partners.
- Work closely with legal, sales, and business development teams to facilitate distribution deals that advance Disney’s product, technology, and strategic goals, including advising on and negotiating contractual terms for technical features.
Required Qualifications & Skills
- Minimum of 7 years of experience in a technical account management or product management role.
- Bachelor’s degree in engineering, computer science, or equivalent years of technical experience in product management, media, video streaming, or related field.
- Communication (written and verbal)/Collaboration – Proven track record working with third‑party consumer electronic partners, middleware providers, SoC manufacturers, OEMs, and platform distribution partners.
- Exceptional customer relationship and account management skills, with the ability to influence and advocate for Disney’s product and technology initiatives, while uncovering and evaluating implementation requirements for internal teams.
- Excellent verbal, written, and interpersonal communication skills, capable of distilling complex technical concepts into clear business impacts and vice versa.
- Prioritization – Skilled in identifying core business objectives and technical needs to drive successful launches and ongoing support for each distribution partner.
- Detail Oriented/Data Driven – Strong attention to detail and analytical skills, with the ability to investigate challenging issues, develop solutions, and deliver strategic recommendations to product, technology, business, and executive stakeholders.
- Technical Skills and Acumen – Extensive experience leading complex end‑to‑end technology integrations for digital media and streaming video solutions, including live and VOD platforms.
- In‑depth knowledge of live and VOD streaming technology for OTT and Direct‑to‑Consumer services.
- Strong understanding of streaming media consumer electronics devices and platforms such as web, mobile, connected devices, living‑room devices, and set‑top boxes.
- Experience with video streaming technologies, including playback, encoding, packaging, DRM, CDN, and related systems.
The Perks
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Senior Technical Account Manager employer: Dormont Manufacturing Co
Joining Disney as a Senior Technical Account Manager means becoming part of a dynamic team that values integrity, inclusion, creativity, collaboration, and community. Located in the vibrant Hammersmith area of London, you will enjoy a supportive work culture with opportunities for professional growth, alongside generous benefits such as private medical insurance, 25 days of annual leave, and free park entry for you and your family. With a commitment to diversity and employee well-being, Disney offers a unique environment where your contributions can truly make an impact on the future of streaming entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Disney, especially in the DTC team. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Disney's streaming services. Know your stuff about Hulu and Disney+, and be ready to discuss how your experience aligns with their tech needs.
✨Tip Number 3
Showcase your collaboration skills! Be ready to share examples of how you've worked with cross-functional teams in the past. Disney loves teamwork, so highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Disney family!
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Technical Account Manager role. Highlight your experience in technical account management and how it aligns with Disney's DTC goals. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves a lot of collaboration, it's crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to show us you can distil complex technical concepts into easy-to-understand terms.
Highlight Relevant Experience:Don’t forget to emphasise your experience with digital media and streaming technologies. We’re looking for someone who understands the ins and outs of OTT services, so make sure to include any relevant projects or roles that showcase your expertise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining our amazing team at Disney!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate your deep understanding of streaming technologies. Brush up on the latest trends in OTT and DTC services, and be ready to discuss how these can impact Disney's partnerships. Show them you’re not just familiar with the tech, but that you can also translate complex concepts into business strategies.
✨Build Strong Relationships
This role is all about collaboration and relationship management. Prepare examples of how you've successfully built and maintained relationships with third-party partners in the past. Highlight your communication skills and how you’ve influenced partners' strategies to align with business goals.
✨Showcase Your Problem-Solving Skills
Expect questions about challenges you've faced in previous roles. Be ready to share specific instances where you identified issues, developed solutions, and delivered strategic recommendations. This will demonstrate your analytical skills and attention to detail, which are crucial for this position.
✨Align with Disney's Values
Disney values integrity, inclusion, creativity, collaboration, and community. Familiarise yourself with these values and think of ways you can embody them in your work. During the interview, weave in how your personal values align with Disney’s, showing that you’re not just a fit for the role, but for the company culture as well.
