Your New Role
As a specialist in graphics and a member of the COE AR/VR/GFX, the candidate serves as a SME responsible for providing global 3rd Level of Engineering support, covering on‑call shifts for emergencies, participating in research and selection of new technologies, ensuring complete documentation is available to all COE participants, and providing level 2 support. Additionally, the candidate will be responsible for training and overseeing the knowledge of Tier 2 support staff.
Your Role Accountabilities
- Laboratory Testing: Conduct tests on new software versions and features, track bugs, monitor hardware for graphic systems, and test graphics deployments on the cloud.
- Support: Troubleshoot, follow up on issues with suppliers, manage tickets, and be available on‑call for global emergencies (Major Incidents).
- Documentation and Training: Create and update documentation for graphic systems, generate SOPs for Tier 2 support, and provide training.
- Design and Implementation for New Projects: Document and train Tier 2 support and other COE team members.
- Participation in COE Meetings: Attend meetings to track issues, discuss new projects, and analyze and define technologies.
Qualifications and Experience
- Strong experience with broadcasting equipment related to live productions, and knowledge of 2D and 3D graphic systems and tracking systems.
- Methodical in troubleshooting issues both in the lab and during support cases.
- Detail‑oriented in creating and maintaining technical documentation.
- Strong communication skills and ability to work effectively in a collaborative environment across the organization.
Nice to Have
- Knowledge of implementing cloud‑based production solutions.
Working Location
Onsite. All working hours and days will be carried out at the place of work. Subject to applicable laws, WBD / your Line Manager reserves the right to change this working agreement where essential to business needs and with reasonable notice.
Championing Inclusion at WBD
Warner Bros. Discovery embraces opportunities to build a workforce that reflects diverse perspectives, backgrounds and experiences. As an equal‑opportunity employer, we consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
Accessibility
If you’re a qualified candidate with a disability and require adjustments or accommodations during the job application or recruitment process, visit our accessibility page (https://careers.wbd.com/global/en/accessibility) for instructions.
