At a Glance
- Tasks: Deliver exceptional customer service and build lasting client relationships in a luxury retail environment.
- Company: Join Richemont, a leader in the luxury sector with a commitment to style and craftsmanship.
- Benefits: Opportunities for personal and professional development within a supportive community.
- Other info: Dynamic role with opportunities for growth and learning in a prestigious brand.
- Why this job: Be an ambassador for Chloé and make a real impact on client experiences.
- Qualifications: Passion for luxury retail and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
As a Chloé Senior Sales, you will be a true ambassador for our Maison, responsible for creating an exceptional and welcoming experience for every client. You will cultivate lasting relationships with our clientele, acting as a trusted advisor and a vital support to our management team. This role is perfect for an individual who thrives on delivering unparalleled customer service and contributing to a luxurious retail environment.
HOW WILL YOU MAKE AN IMPACT?
- Client Relationship Ownership: Deliver exceptional customer service, fostering long-term client relationships and actively working towards CRM targets. Develop your client portfolio, utilising selling techniques to elevate high-potential clients and re-engage dormant customers. Manage client appointments to ensure the retention of top clientele and achieve personal sales targets. Capture client data and implement personalised reach-out campaigns using all available clienteling tools.
- Omnichannel Business Partnership: Lead by example, demonstrating role model behaviour to drive strong business performance and outstanding customer service. Commit to continuous learning, maintaining excellent product knowledge, and leading product training for the team. Motivate and support the team in achieving boutique and individual targets, whilst staying aware of the local trading environment.
- Operations Excellence Support: Ensure an impeccable store environment, back-of-house (BOH) organisation, and personal grooming at all times. Implement all guidelines related to store and BOH management, participating in inventories and proactively reporting any structural repair needs. Monitor after-sales processes and follow up with clients to ensure impeccable service, complying with all Richemont policies. Support the management team with specific tasks, act as a main point of contact during their absence, and assist with daily closing checks and reporting.
HOW DO WE KEEP YOU SMILING? As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US: We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals: After your application has been selected, our recruitment team will reach out to you to conduct an introductory call 1st Stage – Interview with the Boutique Manager 2nd Stage – Interview with Country Manager / HR Manager
Senior Sales - Selfridges employer: Dormont Manufacturing Co
Richemont is an exceptional employer that champions a culture of luxury, creativity, and personal growth. As part of the Chloé team at Selfridges, you will enjoy a supportive environment that prioritises employee development and offers numerous opportunities for career advancement within the prestigious Richemont family. With a commitment to excellence in customer service and a focus on fostering lasting client relationships, working here means being part of a dynamic and innovative retail experience in one of London's most iconic locations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales - Selfridges
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dormont Manufacturing Co, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dormont Manufacturing Co!
We think you need these skills to ace Senior Sales - Selfridges
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dormont Manufacturing Co, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dormont Manufacturing Co and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dormont Manufacturing Co that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
