Role Summary
External broker and client facing role providing the day‑to‑day servicing and multinational technical support on an assigned portfolio of Multinational programs in support of the Multinational Client Executive and Product Underwriter. He/She supports all major Multinational lines of business.
Responsibilities
Pre‑bind activities
- Utilizing available AIG tools and technology, completing a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
- Collecting any other specific regulatory information impacting the program including tariff and/or minimum rates, mandatory retentions or cessions and any other regulatory matters requiring engagement with the AIG network prior to binding.
- Promoting and driving the adoption of the AIG Multinational End‑to‑End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
- Assisting with drafting and collecting facultative reinsurance documentation where required, ensuring adherence to AIG protocols and guidelines.
- Completing hand‑off documentation to the Multinational Administrator/Operations for the release of network instructions, including reinsurance and captive structuring, ensuring 100% accuracy and in line with bound program terms.
Post‑bind activities
- Monitoring program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive, and the AIG network as applicable.
- Engaging with AIG Reinsurance division to ensure cash‑flow guarantees, PPWs etc. are monitored and contractual requirements and performance standards are met.
- Tracking performance and escalating where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
- Providing regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
Qualifications
- Commercial insurance experience, preferably client servicing (broker or company background).
- Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes.
- Experience working with multinational corporations.
- Strong written and verbal communication and interpersonal skills.
- Good time management skills, ability to handle multiple priorities, organize work and meet deadlines.
Benefits
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Functional Area: UW - Underwriting
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