At a Glance
- Tasks: Lead international fulfillment operations and drive strategic improvements for a global sports platform.
- Company: Join Fanatics, a leader in digital sports, connecting fans with their passions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team culture focused on innovation and continuous improvement.
- Why this job: Make a real impact in the exciting world of sports collectibles and fan engagement.
- Qualifications: 6+ years in fulfillment or supply chain, strong analytical skills, and leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Overview
The Senior Manager, International Fulfillment owns the end-to-end performance of international fulfillment operations, ensuring operational excellence across D2C and B2B channels. This role moves beyond day-to-day warehouse management into strategic leadership—driving scalable processes, KPI excellence, cross-functional alignment, and long-term network optimization. The Senior Manager builds high-performing teams, develops future leaders, and ensures fulfillment operations are commercially aligned, data-driven, and continuously improving.
Key Responsibilities
- Strategic Fulfillment Leadership
- Own fulfillment performance across all EMEA warehouse operations
- Define and execute a 12–24 month fulfillment roadmap aligned with company growth strategy
- Lead capacity planning, peak readiness strategy, and network scalability initiatives
- Partner with Logistics and Supply Chain leadership to optimize end-to-end flow from production to customer
- KPI Ownership & Performance Management
- Establish and own a robust KPI framework (OTIF, order accuracy, despatch speed, inventory accuracy, cost per order, returns cycle time)
- Drive data-led decision making and implement corrective action plans when performance gaps arise
- Lead monthly business reviews with warehouse teams and 3PL partners
- Translate operational metrics into executive-ready reporting
- Team Leadership & Development
- Lead, coach, and develop Fulfillment Managers and operational teams
- Drive engagement initiatives to improve team eNPS and retention
- Foster a culture of accountability, ownership, and continuous improvement
- Operational Excellence & Process Optimization
- Identify and implement workflow improvements to enhance efficiency, reduce cost, and improve customer experience
- Standardize SOPs across sites to ensure scalable and repeatable processes
- Lead continuous improvement initiatives using Lean principles and data insights.
- Inventory & Returns Governance
- Ensure accurate inventory management with real-time visibility and strong controls
- Oversee cycle count programs and annual stock audits
- Optimize returns processes to balance operational efficiency with customer satisfaction
- Cross-Functional & Commercial Alignment
- Partner closely with Logistics, E-commerce, Customer Service, Finance, and Sales to align operational execution with business priorities
- Support product launches, peak events, and commercial campaigns with structured fulfillment readiness plans
- Provide fulfillment expertise in strategic initiatives (e.g., system migrations, new 3PL selection, network changes)
What We’re Looking For
- 6+ years experience in fulfillment, warehouse management, or supply chain operations
- Proven experience managing multi-site or 3PL warehouse environments
- Strong analytical capability with advanced Excel and WMS expertise
- Demonstrated success improving KPIs and reducing operational costs
- Experience leading leaders (not just individual contributors)
- Ability to operate both strategically and hands-on when required
- Comfortable presenting operational performance at senior leadership level
Senior Manager, International Fulfilment employer: Dormont Manufacturing Co
Fanatics is an exceptional employer, offering a dynamic work environment that thrives on innovation and collaboration within the sports industry. With a commitment to employee growth, we provide extensive development opportunities and foster a culture of accountability and continuous improvement. Located in a vibrant area, our team enjoys a unique blend of passion for sports and cutting-edge technology, making every day at Fanatics both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, International Fulfilment
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their goals, especially in areas like operational excellence and team leadership.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. We should focus on articulating our achievements in fulfillment and supply chain operations clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Let’s express our enthusiasm for the role and reiterate how we can contribute to their success in international fulfillment.
We think you need these skills to ace Senior Manager, International Fulfilment
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Manager, International Fulfilment role. Highlight your experience in fulfillment and supply chain operations, and don’t forget to mention any leadership roles you've held!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for our team. Be sure to mention specific achievements that demonstrate your ability to drive operational excellence.
Showcase Your Analytical Skills:Since this role requires strong analytical capabilities, make sure to include examples of how you've used data to improve KPIs or reduce costs in previous positions. We love seeing numbers that back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team at Fanatics!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Numbers
As a Senior Manager in International Fulfilment, you'll need to demonstrate your analytical skills. Brush up on key performance indicators (KPIs) relevant to the role, like order accuracy and despatch speed. Be ready to discuss how you've improved these metrics in past roles.
✨Showcase Your Leadership Style
This position requires strong team leadership. Prepare examples of how you've developed teams and fostered a culture of accountability. Think about specific initiatives you've led that improved team engagement or retention, and be ready to share those stories.
✨Understand the Bigger Picture
Fanatics is all about enhancing the fan experience. Familiarise yourself with their business model and how international fulfilment plays a role in it. Be prepared to discuss how you can align operational execution with their commercial priorities and support product launches.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to optimise processes or handle unexpected challenges in fulfilment operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
