Role Profile
This Senior Manager role will report to the LCH Business Controls Officer and focuses on Business Continuity Management and Crisis Management for the entity as a whole. The role champions high-quality risk management practices and ensures compliance with LSEG and LCH Ltd risk appetite across the six business services.
Key Responsibilities
Crisis Management & Incident Coordination
- Lead the coordination and administration of Crisis Management Team (CMT) activities including documentation, communications, meeting logistics, and stakeholder engagement.
- Lead the invocation and operational management of Bronze CMTs during incidents, ensuring communication protocols, escalation pathways, and response procedures are followed effectively.
Scenario Exercises & Industry Engagement
- Support the delivery of annual Group‑led Important Business Service (IBS) scenario exercises, ensuring strong participation and effective analysis of outcomes.
- Lead planning and coordinating external industry exercises, engaging relevant internal stakeholders and capturing lessons learned to strengthen organisational resilience.
BCM Documentation & Standards Compliance
- Maintain central BCM documentation, Teams channels, and evidence repositories, ensuring information is accurate, organised, and accessible.
- Analyse recovery strategy testing results and work with Business Continuity Coordinators to track completion, highlight gaps, and escalated required remediation to appropriate stakeholders.
- Coordinate periodic testing across Services and Functions (e.g., EMIR switch testing, WAR site testing), ensuring schedules, outcomes, and follow‑ups are well managed.
- Ensure alignment with Group Crisis Management and BCM standards and support ongoing compliance with policy and regulatory expectations.
- Coordinate updates to BCM documentation – including BIAs, BCPs, and recovery strategy details – across Services and Functions within LCH Ltd to ensure consistency and adherence to policy requirements.
Operational Support & Coordination
- Support day‑to‑day BCM activities, including tracking actions, monitoring progress, and ensuring timely status updates.
- Engage regularly with Business Continuity Coordinators to build understanding of BCM requirements and support effective delivery of obligations.
- Seek opportunities to improve the effectiveness and efficiency of the BCO function.
- Apply expert understanding of legislation, regulatory and compliance requirements specific to LCH Ltd, and external best practices to develop and implement recommendations to enhance risk monitoring and reporting.
Skills, Knowledge & Experience
- Experience in Business Continuity, Crisis Management, Operational Resilience, or Operational Risk (financial services experience ideal).
- Strong organisational skills and ability to prioritise in a fast‑paced environment.
- Confident communicator, able to produce clear documentation and presentations.
- Comfortable working independently, taking initiative, and using sound judgement.
- Strong relationship‑building skills and a collaborative approach.
- Good problem‑solving ability with a proactive, can‑do approach.
- Proficient in Microsoft Excel and confident using Microsoft 365 (Word, PowerPoint, Teams, SharePoint).
- Awareness of regulatory expectations.
- Questioning and continuous improvement mentality.
Benefits
- Working in the LCH First Line BCO team offers exposure to a dynamic environment with strategic importance and hybrid work arrangement based in London.
Equal Opportunity
LSEG is proud to be an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs, in compliance with applicable law.
