At a Glance
- Tasks: Liaise with stakeholders, manage operations, and improve processes in the insurance sector.
- Company: Join Mercer, a leader in insurance solutions with a vibrant culture.
- Benefits: Professional development, supportive leaders, and a range of career opportunities.
- Other info: Hybrid role in Hong Kong with a focus on collaboration and innovation.
- Why this job: Make a real impact while working in a dynamic, inclusive environment.
- Qualifications: 2+ years in insurance, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.
Responsibilities:
- Serve as the day‑to‑day liaison between stakeholders and operations, coordinating issue resolution and escalating critical operational matters to manager as needed.
- Provide comprehensive back‑end broking support (Quotations, Placing Slips, Summary of Cover, Invoices, Policy Dispatch), assist with policy verification and data management.
- Translate complex operational processes into clear SOPs and user guides; collect stakeholder feedback and lead process‑improvement initiatives to boost efficiency and reduce errors.
- Manage stakeholder complaints, lead root‑cause analysis, implement corrective and preventive actions to reduce recurrence.
- Ensure compliance with insurance regulations, company policies and industry standards; contribute to meet SLAs/KPIs/TAT and accuracy targets in daily operations.
- Perform ad hoc duties and special projects assigned by your manager.
Qualifications:
- 2+ years of experience in the insurance industry preferred, with solid knowledge of operational processes and regulatory requirements.
- Proficient communication skills in spoken, listening, and written Cantonese and English are required.
- Proven ability to manage stakeholder relationships, comfortable proposing and delivering practical solutions and process improvements.
- Strong interpersonal and problem‑solving abilities.
- Proficient in Microsoft Word, Excel, PowerPoint and familiarity with automation tools is an advantage.
- Detail‑oriented, target‑driven and able to work independently in a fast‑paced environment with resilience under pressure.
Benefits:
- Professional development opportunities, interesting work and supportive leaders.
- A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
- A range of career opportunities, benefits and rewards to enhance your well‑being.
Equal Employment Opportunity:
Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Senior Insurance Ops Specialist – General (Hybrid, HK) employer: Dormont Manufacturing Co
Mercer is an exceptional employer that fosters a vibrant and inclusive work culture in Hong Kong, where talented individuals can thrive. With a strong emphasis on professional development and a commitment to diversity, employees are empowered to create impactful solutions while enjoying a range of benefits that enhance their well-being. The hybrid work model allows for flexibility, ensuring a balanced approach to work and life, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Insurance Ops Specialist – General (Hybrid, HK)
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Dormont Manufacturing Co). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Dormont Manufacturing Co. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Insurance Ops Specialist – General (Hybrid, HK)
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Dormont Manufacturing Co.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Dormont Manufacturing Co. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Dormont Manufacturing Co to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Dormont Manufacturing Co, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Dormont Manufacturing Co's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
