At a Glance
- Tasks: Deliver technical expertise and support for electro-mechanical systems in baggage handling.
- Company: Vanderlande, a leader in logistics automation for airports and warehouses.
- Benefits: 28 days holiday, medical cover, wellbeing membership, and childcare support.
- Other info: Commitment to diversity and inclusion with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on airport operations.
- Qualifications: City & Guilds/NVQ level 3 in mechanical/electrical discipline required.
The predicted salary is between 40000 - 50000 £ per year.
Introduction to Role
Vanderlande is recognised as one of the market leaders in efficient logistics automation for airports, parcels, and warehouses. Our solutions are designed to streamline operations and enhance efficiency across these crucial sectors. As part of the Mobile Service Team with our Airport domain, you will play a critical role in delivering technical expertise across electro-mechanical systems and system controls for various Baggage Handling Equipment (BHE). This includes proactive maintenance and fault-finding activities to ensure optimal system performance and reliability for our customers. In addition to core service responsibilities, you will also support project work at Heathrow Airport, contributing technical expertise to ensure successful delivery and integration of new systems and upgrades. You will act as a technical lead, providing tele‑support and on‑site resolution for complex issues, while fostering strong customer relationships and driving continuous improvement in service delivery for our customers across the UK.
Role Responsibilities
- Provide leading technical response and tele‑support for complex electro‑mechanical and control system issues to support our customers.
- Coordinate operational fault correction activities on MHE in collaboration with operations managers.
- Review and monitor system performance daily, identify root causes of equipment and system failures, and analyse problems to prevent recurrence.
- Maintain accurate documentation and ensure compliance with site legislative Health & Safety regulations.
- Take full accountability for Planned Preventive Maintenance (PPM) activities.
- Participate in performance improvement programmes and technical training initiatives to enhance individual and team capability.
- Build and maintain effective customer relationships to exceed expectations and strengthen partnerships with primary contractors.
- Demonstrate commitment to timely and professional issue resolution, supporting both customers and internal teams.
- Foster collaborative relationships with subcontractors, internal business support functions, and wider stakeholders.
- Continuously improve technical and soft skills, adopting best practices to enhance service delivery and operational efficiency.
- Champion a safety‑first culture, ensuring a safe working environment across all activities.
Role Qualifications and Skills
- You are in the possession of a City & Guilds / NVQ level 3 or above in maintenance mechanical / electrical discipline.
- Strong technical knowledge of electro‑mechanical systems and system controls, including fault‑finding and maintenance.
- Proficiency in MS Office applications is essential.
- Experience with Maximo (CMMS system) is desirable.
- Familiarity with PLCs (Programmable Logic Controllers) and FSCs (Field Service Controllers) is highly advantageous.
- Ability to analyse complex technical problems and implement effective solutions.
- Excellent communication skills to build trust‑based relationships with customers and stakeholders.
- Strong organisational skills with the ability to manage multiple priorities in a dynamic environment.
- Commitment to continuous improvement and professional development.
What We Offer
- 224 Hours holiday (28 days)
- Aviva Medical Cover & Pension
- YuLife – Wellbeing membership with fast access to GP appointments, health and wellbeing support, and rewards.
- Cycle to work scheme
- Yellow Nest childcare salary sacrifice scheme
- Access to Achievers – an award‑winning internal recognition platform
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments to support your application.
Senior Field Service Engineer employer: Dormont Manufacturing Co
Vanderlande is an exceptional employer, offering a dynamic work environment at Heathrow Airport where innovation meets efficiency in logistics automation. With a strong commitment to employee growth, we provide extensive training opportunities and a culture that prioritises safety and collaboration, ensuring our team members thrive both personally and professionally. Our comprehensive benefits package, including generous holiday allowance and wellbeing support, reflects our dedication to fostering a rewarding workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Vanderlande or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss electro-mechanical systems and fault-finding techniques. We want you to shine when it comes to showcasing your expertise!
✨Tip Number 3
Don’t forget to highlight your soft skills! Building strong customer relationships is key in this role, so be ready to share examples of how you've successfully managed client interactions in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Senior Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Field Service Engineer role. Highlight your technical knowledge of electro-mechanical systems and any relevant project work, especially in airport environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex technical issues and built strong customer relationships in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to analyse complex problems and implement effective solutions. We want to see how you approach challenges and ensure optimal system performance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electro-mechanical systems and controls. Be ready to discuss specific examples of fault-finding and maintenance you've done in the past. This will show that you not only understand the technical aspects but can also apply them practically.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting how you identified root causes and implemented effective solutions.
✨Demonstrate Your Customer Relationship Skills
Vanderlande values strong customer relationships, so think of examples where you've built trust with clients or stakeholders. Discuss how you’ve exceeded customer expectations and contributed to continuous improvement in service delivery.
✨Be Ready for Safety Conversations
Since a safety-first culture is crucial, be prepared to talk about how you've prioritised health and safety in your previous roles. Share any relevant experiences where you ensured compliance with regulations and fostered a safe working environment.
