At a Glance
- Tasks: Manage client relationships and provide technical support to enhance customer success.
- Company: Join Bueno, a Copeland brand, in a dynamic and growing team.
- Benefits: Enjoy flexible time off, parental leave, and competitive benefits.
- Other info: Contribute to operational improvements in a remote team setting.
- Why this job: Be a trusted advisor and make a real impact on sustainability outcomes.
- Qualifications: 5+ years in technical environments and fluent in French.
The predicted salary is between 60000 - 75000 £ per year.
We are looking for an experienced and client‑focused Senior Customer Success Manager to join Bueno (a Copeland brand) and support our growing portfolio of B2B clients, including partners and end customers across the built environment sector. French native‑level language skills are essential for this role. This role combines strategic client management with high‑touch technical and engineering support, helping customers maximise the value of the Bueno Platform to improve operations, energy efficiency, and sustainability outcomes. You will act as a trusted advisor throughout the customer lifecycle, ensuring strong product adoption, long‑term retention, and an exceptional client experience. As a senior member of a growing UK team, you will also play an important role in scaling operations, improving internal processes, and contributing to the continued growth of the business.
Key responsibilities of the role
- Client Success & Relationship Management
- Build and maintain strong relationships with client stakeholders, including executives, managers, and end users.
- Understand client business objectives, operational challenges, and strategic goals to position Bueno’s solutions effectively.
- Develop and execute customer success plans focused on adoption, retention, and long‑term value delivery.
- Identify opportunities for account expansion and collaborate with account management teams on growth initiatives.
- Onboarding & Customer Experience
- Lead onboarding and implementation activities for new clients and partners.
- Work cross‑functionally with sales, product, and services teams to ensure seamless customer experiences.
- Deliver product training, education sessions, and ongoing guidance to maximise platform utilisation and best practice adoption.
- Technical Services & Support
- Provide engineering and analytics support related to HVAC, refrigeration, building systems, and energy performance.
- Develop reporting and performance insights that help clients improve operations and sustainability outcomes.
- Act as a senior escalation point for customer issues and work collaboratively with internal teams to resolve concerns promptly.
- Customer Advocacy & Performance Tracking
- Gather and communicate customer feedback to internal product and account management teams.
- Monitor customer success metrics including adoption rates, retention, and renewal performance.
- Prepare reports and executive summaries outlining customer outcomes, opportunities, and challenges.
- Team Contribution & Operational Improvement
- Support the continuous improvement of tools, workflows, and customer success processes.
- Contribute to scaling Bueno’s customer success operations across the UK market.
- Demonstrate strong cross‑functional collaboration within a remote team environment.
Required skills and qualifications
- 5+ years’ experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.
- 3+ years’ experience managing complex stakeholder relationships in customer success, professional services, or client‑facing roles.
- French native‑level speaker with the ability to support French‑speaking clients and stakeholders.
- Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, and measurement and verification (M&V) principles and practices.
- Strong knowledge of the built environment and building services market.
- Excellent project management, organisational, and communication skills.
- Demonstrated ability to work proactively and independently within cross‑functional remote teams.
- Must be authorised to work full‑time in the UK.
Preferred skills and qualifications
- Technical expertise with refrigeration systems.
- Commercial experience within the retail refrigeration market.
- Experience with analytics, data modelling, or performance reporting platforms.
Benefits
- Flexible and competitive benefits plans offering flexible time off, parental leave, vacation, and holiday leave.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information or disability. We are committed to providing a workplace free of any discrimination or harassment.
Work Authorization
Copeland will only employ those who are legally authorized to work in the country in which they apply. This is not a position for which sponsorship or work authorization will be provided.
Senior Customer Success Manager, Bueno (Copeland brand) employer: Dormont Manufacturing Co
At Bueno, a Copeland brand, we pride ourselves on being an exceptional employer that values client success and employee growth. Our flexible benefits plans, commitment to diversity, and collaborative work culture foster an environment where you can thrive while making a meaningful impact in the built environment sector. Join our dynamic UK team and take advantage of unique opportunities for professional development and innovation in energy efficiency and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, Bueno (Copeland brand)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Manager, Bueno (Copeland brand)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
