At a Glance
- Tasks: Drive partner success and manage client relationships in the fashion industry.
- Company: Join The Business of Fashion, a leader in fashion talent and employer branding.
- Benefits: Inclusive culture, career growth opportunities, and a chance to make an impact.
- Other info: Work in a fast-paced environment with a commitment to diversity and accessibility.
- Why this job: Be part of a dynamic team shaping the future of fashion careers.
- Qualifications: Experience in account management and a passion for the fashion industry.
The predicted salary is between 40000 - 50000 £ per year.
The Business of Fashion is seeking a driven, passionate, and ambitious Senior Customer Success Associate to help grow and manage its BoF Careers partners. With a background in client services and account management, you will help BoF continue to expand and manage our global careers platform, which connects the world’s best talent in the fashion industry. You will be on an upward curve of your career, thriving in a fast-paced environment and possessing a meticulous eye for detail. This is an exciting opportunity to join an incredible team with the overall goal of becoming the global leader in the talent and employer branding space for the fashion and beauty industries.
Commitment to Diversity
BoF is committed to building a diverse workforce and we are proud to be an Equal Opportunities employer. All applicants and employees receive equal treatment regardless of race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, gender, age, disability, marital or civil partner status, pregnancy or maternity.
Commitment to Inclusivity
BoF is committed to building an inclusive environment where everyone can bring their authentic selves to work and reach their full potential within their roles using a growth mindset. We are committed to creating an inclusive culture for our employees globally.
Commitment to Accessibility
BoF is committed to providing an accessible environment for all applicants throughout any stage of the recruitment process, by removing any barriers to ensure we offer a process that gives all of our applicants an opportunity to shine. We will work with you to understand what adjustments you may need in the recruitment process to ensure you are able to perform at your best and we want to create a safe space to support this. Should you require any particular adjustment to be made, please let the Talent Specialist who is managing your application know when you are contacted for an interview, so we can consider how best we can support you with this.
What We Need You To Do
- Onboarding & Account Management: Lead successful client onboarding and strategic management for BoF Careers partners, ensuring high engagement with platform tools.
- Growth & Retention: Manage growth planning and “Value Realisation” for key accounts to ensure long-term retention and partnership expansion.
- Performance Reporting: Customise and deliver data‑driven performance reports (using GA4 and platform analytics) to demonstrate the reach and impact of partner campaigns.
- Employer Branding Project Management: Act as the primary liaison within the “Golden Triangle” – coordinating between Content Strategy, Business Development, and the Partner – to project manage and deliver high‑impact employer branding articles and campaigns.
- Social Media Management: Organise and schedule partner promotions across a variety of channels (LinkedIn, Instagram, Newsletters) to amplify employer brand storytelling and job visibility.
- Product Advocacy: Educate clients on new platform features and facilitate feedback loops between partners and the Product team to inform future developments.
- Operational Excellence: Use Salesforce to manage the customer journey, ensuring all task flows and playbooks are executed accurately to maintain a seamless partner experience, and troubleshoot issues with a high sense of urgency.
- Onboarding & Engagement Outreach: Provide successful client onboarding and strategic account management for BoF Careers partners. Develop and manage a robust client outreach programme to maintain high‑touch relationships.
- International Collaboration: Liaise with our international teams to align on best practices and share global client feedback.
Who You Are
- You are a highly professional customer success specialist with a strong background in account management and exposure to business development.
- You possess excellent judgment and a natural ability to build professional relationships.
- You understand the “Employer of Choice” positioning and how to elevate a brand’s presence within the fashion ecosystem.
- Collaboration: Excellent collaboration skills; you are comfortable working cross‑functionally with BD, Content Strategy, Marketing, Product, and Finance.
- Project Management: Proven experience managing timelines and deliverables for branded content or marketing initiatives.
- Technical Proficiency: Professional experience using Salesforce, specifically regarding customer journey task flows and the execution of success playbooks.
- Communication: Exceptional written and verbal communication skills with a flair for professional storytelling.
- Organisation: Meticulous attention to detail and the ability to multitask in a high‑pressure, deadline‑driven environment.
- Reliability: Proven track record of being reliable, consistent, and results‑oriented.
- Industry Knowledge: A genuine interest in and knowledge of the global fashion, luxury, and beauty industries.
You’ll Know You’re Successful When…
- Retention: BoF Careers partner retention remains high, and “at‑risk” accounts are successfully turned around through proactive intervention.
- Project Delivery: Employer branding articles are delivered on time, meeting both BoF’s high editorial standards and the partner's strategic goals.
- Platform Engagement: Partners are actively utilising their unlimited job listings and company pages to their full potential.
- Data Integrity: Salesforce records and customer journey stages are accurately maintained, providing a clear view of account health at all times.
Senior Customer Success Associate (BoF Careers) employer: Dormont Manufacturing Co
The Business of Fashion is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to bring their authentic selves to work. With a strong commitment to diversity and accessibility, BoF offers meaningful growth opportunities within the fast-paced fashion industry, allowing you to thrive while making a significant impact on global talent and employer branding. Join a passionate team dedicated to excellence and innovation, and enjoy the unique advantage of working at the forefront of the fashion ecosystem in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Associate (BoF Careers)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Associate (BoF Careers)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
