At a Glance
- Tasks: Manage client requests and provide top-notch support while solving problems.
- Company: Join a global leader in digital media quality with a focus on trust and transparency.
- Benefits: Competitive salary, diverse workplace, and opportunities for mentorship and growth.
- Other info: Embrace a culture of diversity and inclusion while developing your career.
- Why this job: Be part of a dynamic team making a real impact in the advertising industry.
- Qualifications: 4 years in digital marketing, fluent in English and French, and Salesforce experience.
The predicted salary is between 35000 - 45000 £ per year.
Job Description
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry.
The Senior Customer Experience Associate will own end-to-end solutions to address client issues while maintaining and servicing relationships at a high level.
The ideal candidate is enthusiastic, detail-oriented, able to work in a fast-paced environment, a team player, and eager for mentorship and coaching.
Responsibilities
- Manage all inbound requests from designated accounts with strong support of client needs
- Provide education to clients on IAS products and systems
- Safeguard accuracy of contracts and customer data in Salesforce
- Problem solve and address client and data issues
- Liaise with internal teams to understand issues and work toward resolution
- Support multi-region and cross-team stakeholder needs
- Participate in team and/or 1:1 meetings, sharing updates with clients, management, and stakeholders
- Additional responsibilities and projects as assigned
Qualifications
- 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies
- Extensive Salesforce experience
- Excellent client service skills
- Knowledge of order-to-cash processes, analysis, and reporting
- Hands-on, detail-oriented; comfortable in all aspects of client and finance functions
- Strong analytical, quantitative, and problem-solving skills
- Excellent oral and written communication skills
- Fluent English and French are essential
- What puts you over the top
- Dynamic candidate who can pick up tasks quickly
- Outstanding communication and self-motivation
- Strong sense of ownership and perseverance
- Independent and willing to learn new things
- Fluency in English and French
- Experience in the advertising technology industry
- Experience with or exposure to Workday
- About Integral Ad Science
IAS is a global leader in digital media quality, delivering technology to ensure ads are seen by real people in safe and suitable environments.
Our mission is to be the global benchmark for trust and transparency in digital media quality for leading brands, publishers, and platforms.
Equal Opportunity Employer
IAS is an equal opportunity employer, committed to diversity and inclusion.
We consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
We encourage women, people of color, members of the LGBTQIA community, people with disabilities, and veterans to apply.
California Applicant Pre-Collection Notice
We collect personal information in connection with applications, including identifiers, personal records, professional or employment information, and other categories.
For details, contact compliance at IAS.
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Senior Customer Experience Associate - French Speaking employer: Dormont Manufacturing Co
Dormont Manufacturing Co is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. With a strong commitment to employee growth, the company provides extensive training opportunities and a comprehensive benefits package, all while supporting a flexible hybrid work model that enhances work-life balance. Join us in shaping the future of lottery solutions in a role that promises meaningful impact and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Experience Associate - French Speaking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dormont Manufacturing Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dormont Manufacturing Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Experience Associate - French Speaking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dormont Manufacturing Co:Your cover letter is your chance to shine! Tell us why you want to work at Dormont Manufacturing Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dormont Manufacturing Co!
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
