At a Glance
- Tasks: Drive operational excellence through advanced workforce planning and data analysis.
- Company: Join a leading international insurance organisation with a global presence.
- Benefits: Comprehensive benefits package focusing on health, wellbeing, and professional development.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact by solving complex problems and influencing strategic decisions.
- Qualifications: Strong analytical skills, programming in R or Python, and experience in operational research.
The predicted salary is between 55000 - 65000 £ per year.
Join us as a Senior Analyst – Operations Planning & Analysis to take your career to the next level with a global market leader.
How you will create an impact
This is a newly created role where you will provide advanced workforce planning and business analysis for a leading international insurance organisation, enabling strategic alignment between business needs and operational capabilities, while driving operational excellence. This is an exciting and challenging role where you will solve problems, work with senior leaders and stakeholders across the globe, and make a real impact.
Key responsibilities
- Develop and maintain robust capacity models to forecast staffing requirements and inform resourcing strategies and plans.
- Conduct in-depth productivity analysis, identifying trends and opportunities for operational efficiency improvements.
- Utilize historical or external data and predictive analytics to create accurate and reliable work volume forecasts across business units and regions.
- Estimate future staffing needs by translating work volume forecasts and business demands into hiring and resource allocation plans.
- Validate the workforce impact and return on investment for new business cases and strategic initiatives.
- Analyse and model work backlog burndown rates to identify risks and recommend staffing interventions to manage workloads.
- Conduct service level performance analysis, performing root cause investigation on variances and proposing corrective actions.
- Analyse the workforce implications and ROI of technology and process investments, providing data-driven recommendations.
- Prepare and deliver executive-level analysis materials and presentations that summarize key insights and influence strategic decision-making.
- Analyse business performance from a multitude of angles—including financial, operational, and customer impact—to provide holistic workforce insights.
- Conduct specialized performance analysis for contact centres, focusing on key metrics like handling times, occupancy, and service levels.
- Collaborate with key stakeholders, including operations, finance, and human resources, to ensure alignment on workforce plans and strategies.
- Proactively identify and communicate emerging trends and risks related to workforce capacity and performance.
- Manage and report on key workforce metrics, using dashboards and automated reports to track performance against targets.
- Champion continuous improvement in workforce planning processes and analytical methodologies, ensuring accuracy and relevance.
What you’ll need to succeed
- Proven ability to drive operational efficiency and informed decision-making through rigorous, data‑driven analysis.
- Operational research background desirable.
- Strong analytical skills.
- Programming skills in R or Python.
- Strong PowerPoint skills with the ability to generate slick, professional presentations for senior leaders.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Equal opportunity statement
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Senior Analyst - Operations Planning & Analysis employer: Dormont Manufacturing Co
At AIG, we pride ourselves on being a global market leader that values our employees as our greatest asset. Our London office offers a dynamic work culture that fosters collaboration and innovation, providing ample opportunities for professional growth and development. With a comprehensive Total Rewards Program, we ensure that our team members are well-supported in their health, wellbeing, and financial security, making AIG an exceptional place to build a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Analyst - Operations Planning & Analysis
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and challenges. This way, you can tailor your answers to show how your skills in operations planning and analysis can directly help them tackle their goals.
✨Tip Number 3
Practice your presentation skills! Since this role involves delivering insights to senior leaders, being able to communicate your findings clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Analyst - Operations Planning & Analysis
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Analyst role. Highlight your experience in operational efficiency and data-driven analysis, as these are key for us. Use specific examples that showcase your skills in programming and analytics.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about operations planning and how your background aligns with our needs. Be sure to mention any relevant projects or achievements that demonstrate your analytical prowess.
Showcase Your Analytical Skills:In your application, don’t shy away from showcasing your analytical skills. Mention any tools or methodologies you’ve used in the past, especially in R or Python, and how they’ve helped you drive operational improvements.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with AIG!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Numbers
As a Senior Analyst, you'll be expected to handle data like a pro. Brush up on your analytical skills and be ready to discuss specific metrics or models you've worked with in the past. Prepare examples of how your analysis led to operational improvements.
✨Master Your Presentation Skills
You'll need to present your findings to senior leaders, so practice creating slick PowerPoint presentations. Focus on clarity and impact—think about how you can summarise complex data into digestible insights that drive decision-making.
✨Understand the Business Context
Familiarise yourself with the insurance industry and the specific challenges it faces. Be prepared to discuss how your role as an analyst can align with business needs and contribute to operational excellence. Show that you understand the bigger picture!
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or analyse case studies. Think through potential scenarios related to workforce planning and operational efficiency, and be ready to articulate your thought process and recommendations.
