At a Glance
- Tasks: Drive seller growth and optimise experiences through data-driven strategies and cross-functional collaboration.
- Company: Join eBay, a global leader in ecommerce, transforming how the world shops and sells.
- Benefits: Inclusive culture, career development opportunities, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be a strategic advocate for sellers and help shape the future of ecommerce.
- Qualifications: Strong analytical skills, project management experience, and a passion for customer advocacy.
At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Role and the Team
The Seller Success team is a newly crafted team that manages eBay UK’s consumer to consumer (C2C) and small business (SMB) Sellers. This newly created role will be key in supporting and driving global and local business initiatives to drive forward improvements for all our seller segments that enable them to grow their businesses on eBay.
In this critical cross functional, analytical role you will be targeted with growing organic sellers GMV, sales growth and survival rates plus driving our onboarding to first sale figures and organic seller number and onboarding funnel metrics.
What you will accomplish
- Act as a strategic advocate for sellers across the organisation, balancing near-term execution with long-term business impact.
- Use data, market insights, and structured problem solving to identify growth opportunities, optimise seller experience, and inform strategic decision-making.
- Partner cross-functionally with Product, Marketing, Category, Analytics, Operations, and Business Development teams to design and implement initiatives that drive seller growth and platform performance.
- Support the development and execution of SMB growth strategies, including acquisition, onboarding, activation, and retention initiatives.
- Evaluate and optimise commercial levers, seller propositions, operational processes, and product enhancements to unlock scalable growth opportunities.
- Work closely with global SMB teams to ensure UK priorities remain aligned with broader strategic objectives and global initiatives.
- Develop executive-ready analyses, business cases, and recommendations to support prioritisation and investment decisions.
- Understand key CSAT drivers and identify strategic and operational opportunities to improve seller satisfaction and engagement.
- Ensure clear governance, communication, and progress tracking across initiatives and partner groups.
- Bring a customer-first mentality and help embed strategic thinking and seller-centric decision making across the business.
- Present insights, recommendations, and progress updates to senior stakeholders with clarity and influence.
What you will Bring
- Commercial strategy: developing & delivering strategic plans to drive commercial objectives that ladder up towards the achievement of overall company-wide business goals.
- Project management: the ability to create & implement operational plans. Required to co-ordinate & deliver complex initiatives across different business functions & departments.
- Stakeholder engagement: able to build and sustain relationships across all functions and levels in an organization, to ensure seamless integration and flawless execution of plans.
- Analytical orientation: self-sufficient analytical problem solver with the knack of sifting through detail and putting complex ideas into clear frameworks. Makes data driven decisions and is action and results orientated. Proficiency in SQL is highly desirable.
- Customer focus & advocacy: a real passion for customers & ability to link to day-to-day role.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
Seller Strategy & Operations Manager employer: Dormont Manufacturing Co
At eBay, we pride ourselves on fostering a vibrant and inclusive work culture that champions innovation and collaboration. As a Seller Strategy & Operations Manager, you will be part of a dynamic team dedicated to empowering sellers and driving meaningful change in the ecommerce landscape. With a strong commitment to employee growth, we offer ample opportunities for professional development, alongside a supportive environment that values diverse perspectives and encourages bold ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Seller Strategy & Operations Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Dormont Manufacturing Co are looking for when hiring for a Seller Strategy & Operations Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Dormont Manufacturing Co for the Seller Strategy & Operations Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Dormont Manufacturing Co as a Seller Strategy & Operations Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Dormont Manufacturing Co’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Seller Strategy & Operations Manager.
We think you need these skills to ace Seller Strategy & Operations Manager
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Dormont Manufacturing Co, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Dormont Manufacturing Co's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Dormont Manufacturing Co. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Dormont Manufacturing Co
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Dormont Manufacturing Co uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Dormont Manufacturing Co. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
