At a Glance
- Tasks: Design and deliver innovative Salesforce solutions for a global CRM ecosystem.
- Company: Smith+Nephew, a leader in technology that enhances life.
- Benefits: Competitive salary, diverse team, and opportunities for professional growth.
- Other info: Collaborative international environment with a focus on innovation and diversity.
- Why this job: Shape the future of CRM and make a real impact on customer experiences.
- Qualifications: Strong Salesforce architecture experience and excellent stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you ready to shape the future of CRM at a global scale? As a Salesforce Solutions Architect, you will play a critical role in designing and delivering enterprise level solutions that enable our commercial teams to perform at their best. Working in a highly collaborative, international environment, this is an opportunity to influence strategy, drive innovation and bring meaningful change to how we use technology to support our customers and patients.
What will you be doing? In this role, you will sit at the centre of our CRM ecosystem, connecting business needs with technical delivery. You will partner closely with commercial stakeholders to understand their challenges and ambitions, helping to translate these into clear, prioritised requirements and an actionable delivery roadmap. With a strong architectural perspective, you will design scalable and sustainable Salesforce solutions across areas such as customer data, account planning, pipeline management, marketing automation and customer service. You will bring ideas to life through prototyping and proofs of concept, helping stakeholders visualise the future and build confidence in the direction. You will act as a trusted advisor, guiding business leaders through technical decisions and trade offs while ensuring consistency and alignment across regions and functions. Alongside solution design, you will contribute to governance, data modelling and service acceptance, helping to ensure that solutions are robust, integrated and future ready across our global Salesforce platform.
What will you need to be successful? Success in this role comes from combining strong technical expertise with the ability to influence, collaborate and lead at an enterprise level. You will be comfortable working in complexity, bringing clarity and structure while driving outcomes that deliver long term value.
- Significant experience leading Salesforce architecture and solution design within complex, multinational environments
- Deep knowledge of Salesforce core clouds including Sales, Service and Experience, with broader awareness of Marketing, Data or Health Clouds
- Proven ability to translate business requirements into scalable, sustainable solutions that align with long term strategy
- Strong experience working in agile delivery models, guiding development teams and ensuring high quality outcomes
- Ability to operate as a global lead, driving alignment across cross functional and cross regional teams
- Excellent stakeholder management skills, with the confidence to challenge, influence and communicate complex ideas clearly
- Strong understanding of data modelling, governance and end to end solution architecture principles
We are an equal opportunity employer and value diversity in our team.
