At a Glance
- Tasks: Lead a dynamic Sales Support Team and manage the sales order process.
- Company: Join CDW UK, a forward-thinking tech company with a focus on service excellence.
- Benefits: Enjoy competitive pay, personal development opportunities, and a supportive work environment.
- Other info: Embrace a culture of growth and collaboration while balancing work and personal life.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Strong communication skills and experience in sales support or team leadership.
The predicted salary is between 35000 - 45000 £ per year.
As part of CDW UK’s Sales Support function, you will manage the end-to-end sales order process while ensuring an excellent experience for both internal and external customers. Working closely with stakeholders across the business, vendors, suppliers, and clients, you’ll build strong relationships and help drive service excellence. The role also involves supporting process improvements, inspiring colleagues, and contributing to initiatives that enhance how we operate.
What you will do:
- Be the initial point of contact for co‑workers in your Sales Support Team, reviewing their queries and concerns promptly and efficiently, whilst looking for a proactive future approach.
- Oversee, manage and approve team absences ensuring that the team’s schedule is well‑managed and service levels are not impacted.
- Arrange and manage team meetings, 121s and PMP reviews, providing feedback and support to help the team achieve their goals.
- Address and manage escalations raised, ensuring that they are resolved within a timely manner and to the customer’s satisfaction.
- Provide comprehensive training to new starters, ensuring they are well‑equipped to perform their roles effectively.
- Participate in interviews.
- Review performance of co‑workers and address professionally.
- Analyse and review data.
What we expect of you:
- Possess a strong understanding of the Sales Support role, including key responsibilities and best practices.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and ideas.
- Ability to work well independently and as part of a team, with excellent interpersonal skills.
- Curiosity, wanting to understand the Why?
- Experience in building relationships and engaging with multiple internal business units.
- Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools.
- Exceptional organisation and time management abilities.
- Demonstrated a strong attention to detail and excellent problem‑solving skills.
- Proficient in Microsoft Office Suite (Word, Excel etc).
- Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships.
- Detail‑oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs.
- Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers and senior leaders.
- High levels of industry‑related knowledge with an insatiable thirst for new information relevant to the market.
- Prepared for occasional travel between CDW UK offices as the role requires whilst maintaining a suitable home life balance.
- Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft‑skill development.
Sales Support Team Leader employer: Dormont Manufacturing Co
CDW UK is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Sales Support Team Leader, you will benefit from comprehensive training, opportunities for personal development, and the chance to build meaningful relationships across the organisation, all while contributing to a service excellence ethos. With a commitment to work-life balance and a collaborative environment, CDW UK stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for sales support roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Showcase your soft skills! In your conversations, highlight your ability to build relationships and communicate effectively. Remember, it's not just about what you know, but how you connect with others that can set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Sales Support Team Leader
Some tips for your application 🫡
Show Your Understanding of Sales Support:Make sure to highlight your knowledge of the Sales Support role in your application. We want to see that you understand the key responsibilities and best practices, so don’t hold back on sharing your insights!
Communicate Clearly:Your written communication skills are crucial for this role. Use clear and concise language in your application to demonstrate your ability to convey complex ideas effectively. Remember, we’re looking for someone who can present concepts well!
Highlight Your Team Spirit:We love a team player! In your application, share examples of how you've built relationships and engaged with different teams. Show us that you can work independently but also thrive in a collaborative environment.
Be Detail-Oriented:Attention to detail is key for this position. Make sure your application is free from typos and errors, and consider including specific examples that showcase your organisational skills. We appreciate candidates who take pride in their work!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Sales Support Inside Out
Before the interview, make sure you have a solid understanding of the Sales Support role and its key responsibilities. Familiarise yourself with best practices in the industry, as this will help you demonstrate your expertise and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating complex concepts clearly. You might want to prepare examples of how you've effectively communicated with different stakeholders in the past, as this will highlight your ability to engage with both internal teams and external clients.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will showcase your attention to detail and problem-solving skills, which are essential for managing escalations and ensuring customer satisfaction.
✨Prepare for Team Dynamics
As a potential team leader, it's important to show that you can inspire and support your colleagues. Think about how you've previously managed team dynamics, conducted training, or provided feedback. Sharing these experiences will illustrate your leadership qualities and your commitment to fostering a positive team environment.
