At a Glance
- Tasks: Lead a dynamic Sales Support Team and enhance customer experiences.
- Company: Join CDW UK, a leader in tech solutions with a focus on teamwork.
- Benefits: Enjoy competitive pay, personal development opportunities, and a balanced work-life.
- Other info: Embrace a culture of growth and innovation while working in a supportive environment.
- Why this job: Make a real impact by driving service excellence and building strong relationships.
- Qualifications: Strong communication skills and experience in sales support are essential.
The predicted salary is between 35000 - 45000 £ per year.
As part of CDW UK’s Sales Support function, you will manage the end-to-end sales order process while ensuring an excellent experience for both internal and external customers. Working closely with stakeholders across the business, vendors, suppliers, and clients, you’ll build strong relationships and help drive service excellence. The role also involves supporting process improvements, inspiring colleagues, and contributing to initiatives that enhance how we operate.
What you will do:
- Be the initial point of contact for co‑workers in your Sales Support Team, reviewing their queries and concerns promptly and efficiently, whilst looking for a proactive future approach.
- Oversee, manage and approve team absences ensuring that the team’s schedule is well‑managed and service levels are not impacted.
- Arrange and manage team meetings, 121s and PMP reviews, providing feedback and support to help the team achieve their goals.
- Address and manage escalations raised, ensuring that they are resolved within a timely manner and to the customer’s satisfaction.
- Provide comprehensive training to new starters, ensuring they are well‑equipped to perform their roles effectively.
- Participate in interviews.
- Review performance of co‑workers and address professionally.
- Analyse and review data.
What we expect of you:
- Possess a strong understanding of the Sales Support role, including key responsibilities and best practices.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts and ideas.
- Ability to work well independently and as part of a team, with excellent interpersonal skills.
- Curiosity, wanting to understand the Why?
- Experience in building relationships and engaging with multiple internal business units.
- Detailed knowledge in the use of CRM systems, ERP solutions and reporting tools.
- Exceptional organisation and time management abilities.
- Demonstrated a strong attention to detail and excellent problem‑solving skills.
- Proficient in Microsoft Office Suite (Word, Excel etc).
- Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships.
- Detail‑oriented with strong time management skills combined with the capacity to lead and work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs.
- Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to customers and senior leaders.
- High levels of industry‑related knowledge with an insatiable thirst for new information relevant to the market.
- Prepared for occasional travel between CDW UK offices as the role requires whilst maintaining a suitable home life balance.
- Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft‑skill development.
Sales Support Team Lead — Elevate Customer Experience employer: Dormont Manufacturing Co
CDW UK is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. As a Sales Support Team Lead, you will benefit from comprehensive training, opportunities for personal development, and the chance to build meaningful relationships across the organisation, all while contributing to a customer-centric environment that values service excellence. With a commitment to work-life balance and a collaborative atmosphere, CDW UK stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Lead — Elevate Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in sales support roles. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your experience in managing teams and improving processes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and elevating customer experiences together!
We think you need these skills to ace Sales Support Team Lead — Elevate Customer Experience
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what the Sales Support Team Lead role is all about. Dive into the job description and highlight the key responsibilities and skills required. This will help us see that you’re genuinely interested and have done your homework!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to explain complex ideas simply. We want to see how you can communicate effectively right from the get-go!
Highlight Your Team Spirit:This position is all about collaboration, so be sure to mention any experiences where you’ve worked well in a team. Share examples of how you’ve built relationships and supported your colleagues. We love seeing candidates who can inspire and uplift their teammates!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Sales Support Inside Out
Before the interview, make sure you have a solid understanding of the Sales Support role and its key responsibilities. Familiarise yourself with best practices in the industry, as well as any specific processes used by the company. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial for this role, prepare to demonstrate these skills during the interview. Practice explaining complex concepts clearly and concisely, and be ready to discuss how you've effectively communicated with various stakeholders in the past.
✨Highlight Your Problem-Solving Abilities
Be prepared to share examples of how you've tackled challenges in previous roles. Think of specific situations where you identified a problem, analysed data, and implemented a solution that improved service levels or team performance. This will showcase your attention to detail and proactive approach.
✨Demonstrate Your Team Leadership Skills
As a potential team lead, it's important to convey your ability to inspire and support your colleagues. Share experiences where you've managed team dynamics, provided feedback, or facilitated training sessions. Highlight your approach to building relationships and fostering a positive team environment.
