At a Glance
- Tasks: Support customer accounts and enhance sales capacity while ensuring customer satisfaction.
- Company: Join CDW, a Fortune 200 leader in IT solutions.
- Benefits: Enjoy competitive salary, private medical insurance, and generous holiday allowance.
- Other info: Embrace diversity and inclusion in a collaborative workplace.
- Why this job: Make a real impact in a dynamic environment with growth opportunities.
- Qualifications: PC literacy and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
Job Summary - (Maternity Cover - 18 Months) The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Key responsibilities
- Quotations on both standard and non-standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co-worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad-hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co-workers
Qualifications, Skills & Experience
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical, and problem-solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
Essential Attributes
- Excellent interpersonal & communication skills
- Ability to build a rapport with customers, partners and internal co-workers
- Strong time management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the day/week/month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
What we offer:
- Life Assurance
- Competitive Contributory Pension
- Private Medical Insurance
- Enhanced Maternity Pay
- 25 days holiday + bank holidays
- Option to buy additional holiday
- Dental Insurance
- Season Ticket Loan + additional perks
CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results.
Sales Support - Maternity Cover employer: Dormont Manufacturing Co
At CDW, we pride ourselves on being a dynamic and inclusive employer that values the contributions of every team member. Our supportive work culture fosters professional growth through comprehensive training and development opportunities, while our competitive benefits package, including private medical insurance and enhanced maternity pay, ensures that you are well taken care of. Join us in our vibrant location where your IT career can flourish, and be part of a mission-driven team that is dedicated to solving real-world challenges for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Support role.
✨Tip Number 2
Prepare for the interview by researching CDW and understanding their mission. We want to see your enthusiasm for the company and how you can contribute to maximising sales capacity and customer satisfaction.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, we suggest doing mock interviews with friends or family to polish your interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at CDW.
We think you need these skills to ace Sales Support - Maternity Cover
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support role. Highlight your relevant experience in customer engagement and administration, and show us how your skills align with what we’re looking for.
Show Off Your IT Skills:Since this role involves handling various sales tools and reporting, let us know about your PC literacy. Mention any experience you have with Microsoft Navision or CRM systems, as well as your proficiency in Excel.
Communicate Clearly:We value excellent communication skills, so make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the IT industry and CDW's products. Familiarise yourself with common sales tools and processes mentioned in the job description, like Microsoft Navision and CRM systems. This will show that you're not just interested in the role but also understand the business.
✨Show Off Your Communication Skills
Since this role involves liaising with various stakeholders, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with customers or colleagues in the past. This will help demonstrate your excellent interpersonal skills.
✨Be Ready for Problem-Solving
Expect questions that assess your analytical and problem-solving abilities. Think of scenarios where you've had to tackle customer queries or issues effectively. Highlight your attention to detail and how you prioritised tasks to resolve problems quickly.
✨Demonstrate Your Drive
CDW is looking for someone ambitious and commercially minded. Be prepared to discuss your career goals and how this role fits into your long-term plans. Show enthusiasm for growing within the company and contributing to its success.
