At a Glance
- Tasks: Support customer accounts and enhance sales capacity while ensuring customer satisfaction.
- Company: Join a dynamic team at CDW, a leader in the IT industry.
- Benefits: Competitive pay, career growth opportunities, and a supportive work environment.
- Other info: Perfect for those looking to kickstart their career in a fast-paced commercial environment.
- Why this job: Be the key link between customers and our sales team, making a real impact.
- Qualifications: PC literacy, strong communication skills, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Key responsibilities:
- Quotations on both standard and non-standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co-worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad-hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co-workers
Qualifications, Skills & Experience:
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem-solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
Essential Attributes:
- Excellent interpersonal & communication skills
- Ability to build a rapport with customers, partners and internal co-workers
- Strong time management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the day/week/month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Sales Support & Account Care Specialist employer: Dormont Manufacturing Co
CDW is an exceptional employer that fosters a dynamic work culture where collaboration and innovation thrive. As a Sales Support & Account Care Specialist, you will benefit from comprehensive training and development opportunities, ensuring your career growth within the IT industry. Located in a vibrant environment, CDW prioritises employee satisfaction and offers a supportive atmosphere that encourages personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support & Account Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at CDW or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching common questions for sales support roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence and ensure you shine during the real deal.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or managed accounts in the past. We love seeing candidates who can demonstrate their problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Support & Account Care Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Support & Account Care Specialist role. Highlight relevant experience, especially in customer engagement and account management, to show us you’re the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of the IT industry sales channel!
Show Off Your Skills:We love seeing candidates who can demonstrate their PC literacy and analytical skills. If you’ve got experience with tools like Microsoft Navision or CRM systems, make sure to highlight that in your application!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services relevant to the role. Familiarise yourself with manufacturer data sheets and specifications, as well as any current vendor promotions. This will not only help you answer questions confidently but also show your genuine interest in the industry.
✨Master the Tools of the Trade
Since the role involves using various sales tools and software like Microsoft Navision and CRM systems, brush up on your skills with these platforms. If you can demonstrate proficiency during the interview, it’ll give you a significant edge over other candidates.
✨Show Off Your Communication Skills
As you'll be liaising with customers and internal teams, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully built rapport with clients or resolved issues in the past. This will highlight your interpersonal skills and ability to handle customer queries effectively.
✨Be Ready to Problem-Solve
Expect to face some hypothetical scenarios during the interview that test your analytical and problem-solving skills. Think about past experiences where you had to tackle challenges, and be prepared to discuss your thought process and the outcomes. This will showcase your ability to think on your feet and adapt to changing situations.
