At a Glance
- Tasks: Support customer accounts and enhance sales capacity while ensuring customer satisfaction.
- Company: Join a dynamic team at CDW, a leader in the IT industry.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunities for career growth and a chance to work with industry experts.
- Why this job: Be the backbone of sales operations and make a real difference for customers.
- Qualifications: PC literacy, strong communication skills, and a knack for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Key responsibilities:
- Quotations on both standard and non-standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co-worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad-hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co-workers
Qualifications, Skills & Experience:
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem-solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
Essential Attributes:
- Excellent interpersonal & communication skills
- Ability to build a rapport with customers, partners and internal co-workers
- Strong time management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the day/week/month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Sales Support employer: Dormont Manufacturing Co
CDW is an exceptional employer that fosters a dynamic work culture where collaboration and innovation thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities tailored to help you advance your career in the IT industry. Located in a vibrant area, our team enjoys a supportive environment that values diversity and encourages meaningful contributions to customer satisfaction and sales success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Sales Support role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and be ready to discuss how your skills can help them maximise sales capacity and customer satisfaction. Practice common interview questions with a friend to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Sales Support position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that dream job. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Support role. Highlight your experience with customer accounts, sales tools, and any relevant software like Microsoft Navision or CRM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your interpersonal skills and ability to manage multiple tasks – we love that!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. Whether it's dealing with customer queries or managing product returns, we want to know how you approach problem-solving and keep things running smoothly.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to upload your tailored CV and cover letter directly. Let’s get your application in front of us!
How to prepare for a job interview at Dormont Manufacturing Co
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services relevant to the role. Familiarise yourself with manufacturer data sheets and specifications, as well as any current vendor promotions. This will not only help you answer questions confidently but also show your genuine interest in the industry.
✨Master the Tools of the Trade
Since the role involves using various sales tools and software like Microsoft Navision and CRM systems, brush up on your skills with these platforms. If possible, practice creating reports or managing accounts beforehand. Being comfortable with these tools will demonstrate your readiness for the job.
✨Show Off Your Communication Skills
As you'll be liaising with customers and internal teams, it's crucial to showcase your excellent interpersonal skills during the interview. Prepare examples of how you've successfully handled customer queries or collaborated with colleagues in the past. This will highlight your ability to build rapport and work effectively in a team.
✨Be Ready to Prioritise
The role requires strong time management and the ability to juggle multiple tasks. Think of scenarios where you've had to prioritise effectively and be ready to discuss them. This will illustrate your capability to adapt and thrive in a fast-paced environment, which is key for success in this position.
